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First Focus

Service Centre Analyst

Brisbane , Australia
contractor

AI overview

Join a welcoming team providing critical support to major Queensland institutions while enhancing your IT skills in a rapidly growing ICT Service Centre.

We have just started the search for a number of highly motivated individuals to join our team providing support to one of our largest clients. This varied and challenging role will be exciting for people want to deepen their Service Centre skills and work in large, welcoming team to support very significant Queensland institutions. This role could be your next big thing if you pride yourself on your teamwork, professionalism and ability to work well under pressure.


Role

In this role you will be expected to support:

  • Microsoft Server and Desktop products
  • Active Directory & Exchange access management
  • Citrix hosted desktop environments
  • Desktop hardware configuring & troubleshooting
  • Proven track record of success in a Helpdesk/Service Desk environment

The following would also be viewed advantageously:

  • Experience and strong working knowledge of ticketing systems, SLA’s and time sheeting
  • ITIL understanding, specifically around best practice IT services, operations and processes
  • A history of outstanding performance in customer service roles

Requirements

As a Service Centre Analyst, you will demonstrate most, if not all of these skills and abilities:

  • Strong attention-to-detail, highly developed problem solving and troubleshooting abilities;
  • Initiative and flexibility within the workplace;
  • Energy, integrity, reliability and accountability are must-haves for this position;
  • Excellent time management skills;
  • Well-developed written & verbal communication skills; and
  • Superior interpersonal skills in order to communicate effectively with our clients’ staff at all levels.

Benefits

This is an exciting opportunity to join a growing ICT Service Centre in a great CBD location, with a wonderful team culture and supportive working environment. There are a number of opportunities for you to learn and develop your career in IT with ample training provided on successful appointment into the role. We have a range of immediate opportunities available across Level 1, 2 and 3 so apply now!

First Focus

First Focus is the smart alternative IT provider for mid-sized businesses throughout Australia and New Zealand.Our philosophy is to deliver our clients smart, flexible, and value-driven IT solutions by combining our enterprise quality infrastructure and processes with our small business personalised service and responsiveness.This philosophy means that we always start by understanding your needs and custom-build a technical solution to specifically meet those needs. We’re not focussed on technology; we’re focussed on our customers.This approach has resulted in us providing the region’s best private cloud solution for small and mid-market organisations based on customer outcomes and value. We combine this with the best available IT support and outsourcing solutions based on our responsiveness, expertise, and coverage.First Focus is now one of Australia’s fastest growing and most successful IT service providers, delivering our end-to-end business support solutions to over 10,000 end users and over 100 businesses throughout Australia and New Zealand.

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