This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Accounts Coordinator in United States.
This role offers the opportunity to serve as a critical link between customers, field technicians, and internal departments, ensuring seamless service delivery and account management. As a Service Accounts Coordinator, you will manage escalations, oversee billing and work order processes, and maintain accurate documentation to support high service standards. You will play a key role in improving operational efficiency, resolving disputes, and ensuring service level agreements are met. Working in a collaborative, fast-paced environment, you will engage directly with customers while coordinating cross-functional teams. If you are detail-oriented, proactive, and customer-focused, this role offers meaningful impact and professional growth.
Accountabilities:
Assessing billing requirements, creating service estimates, and coordinating approvals with customers.
Reviewing work orders to determine billable status, supporting Accounts Receivable dispute resolution, and managing TNB (Temporarily Not Billable) processes.
Running and analyzing daily and weekly reports to monitor open and closed work orders, emergency requests, and service performance metrics.
Collaborating with internal teams and field technicians to ensure timely job completion and accurate documentation.
Managing customer escalations, identifying solutions, and coordinating troubleshooting efforts with technical teams.
Participating in customer meetings and Quarterly Business Reviews to provide updates on service performance and SLA compliance.
Maintaining and updating customer-specific processes and documentation systems to ensure operational accuracy and efficiency.
Requirements:
The ideal candidate combines strong organizational skills with customer service excellence and operational awareness. Key qualifications include:
High School Diploma or equivalent.
3–4 years of industry-related experience, preferably in service coordination, billing, or account management.
Strong communication and interpersonal skills, with the ability to interact effectively with internal teams and external customers.
Advanced proficiency in Microsoft Excel and solid working knowledge of Word and Outlook.
Ability to multitask, manage escalations, and coordinate across multiple departments.
Strong time management skills with the ability to prioritize tasks effectively.
Customer service–oriented mindset with a dependable and proactive approach.
Benefits:
Competitive compensation with incentive eligibility
Comprehensive medical, dental, and vision coverage
Company-paid life and AD&D insurance
Company-paid short- and long-term disability coverage
Voluntary benefit options
401(k) retirement savings plan
Flexible Spending Account (FSA)
Paid time off
Tuition reimbursement program
Employee Assistance Program (EAP)
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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