Server Manager/Enhanced Operations Service Specialist

Important IT company At the Latin American level, growth requires:

Server Manager/Enhanced Operations Service Specialist

As an Enhanced Operations Service Specialist - you are responsible for:
1. Technically skilled in providing expert support for all Linux OS/Windows and Infra customer issues.
2. Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer.
3. Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system and Driving initiatives to standardize and simplify server operations.
4. Root Cause analysis for Service requests failures/outages, performance issues – continuous improvement methodologies
5. Analyse root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.
6. Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
7. Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
8. Process improvement initiatives for daily operational activities
9. Streamline standard operating procedures by focussing on automation enhancements.
10. Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.

SKILLS AND COMPETENCIES

• Strong experience in administration of our cloud platform based on Linux operating systems in Azure, AWS and Google Cloud as well as in SAP data centres. 

• Pacemaker administration knowledge would give an edge over others.

• Practical experience with OS operation, upgrades and security patching.

• Networking experience with the suite of TCP/IP, IP routing, NAT, firewalls.

• Experience with network services like DNS and LDAP and HTTP proxies.

• Good understanding of IT security, OS hardening.

• Experience in script programming (e.g., Shell, Perl, Python, Go, etc.) and with server automation tools (e.g. Ansible, CHEF).

• Experience with server operations in large environments and in public clouds – Azure, AWS, GCP.

• Experience in Problem Management, Root cause analysis methodologies.