As a part of Rackspace Technology’s mission to provide exceptional support to our customers, the SVP of Delivery and Operations will be responsible for the company’s overall technical operations and service delivery, including running multiple/simultaneous small projects to large-scale, mission-critical portfolio projects. This role requires efficient delivery and quality standards that are the best in the industry. The SVP, Delivery & Operations, will bring expertise and discipline to create a measurable impact towards strengthening brand equity and differentiation for the company in the market by bringing experience in digital infrastructure, cloud storage, and customer delivery. This leader will be a key member of the Private Cloud Executive Leadership Team (PVC ELT).
Essential Duties and Responsibilities
Develop and implement delivery strategies that align with the organization's overall goals and objectives.
Build a strong Global Delivery and Operations engine to enable growth and profitability.
Drive delivery and operational initiatives related to service delivery efficiency, process excellence, and operational excellence; and ensure common operating standards, processes, and metrics.
Implement quality control measures to ensure that deliverables meet the required standards.
Oversee the planning, execution, and completion of projects; ensuring that projects are delivered on time, within scope, and within budget.
Must have experience with multi-cloud platforms and cloud migration strategies, and leveraging AI to deliver innovative capabilities and drive operational efficiencies
Operate in a matrixed, cross-cultural environment with experience in Go-to-Market Services creation and delivery operations & supply chain
Engage the highly competitive talent landscape to proactively shape the perception of Rackspace as a great place to work and build a career
Enable greater collaboration across different teams in the company
Act as an excellent communicator with the ability to win hearts/minds and engage multiple stakeholders across the organization
Partner with the GTM organization to support new business opportunities, delivery status, client satisfaction, and problem resolution
Drive the overall market narrative and resulting brand differentiation with customers that highlights the true state of the company today
Lead a globally diverse, multi-disciplined organization by developing and implementing talent management strategies, fostering shared goals aligned with business objectives, and cultivating a culture of high performance through clear metrics, ongoing feedback, and authentic leadership
Skills and Experience
Prior successful experience as a delivery leader with significant scope and complexity at scale ($1 billion)
Proven P&L leadership in a multi-site, distributed, global organization
Experience in Digital Infrastructure or Cloud
Excellent track record of managing cross-functional technical and non-technical resources
A people leader & talent developer who can attract and inspire
Proven experience in Service Delivery, Technical Operations, Supply Chain, and Datacenter management preferred
Experience in cross-functional partnership with Product, Project Management, GTM, Engineering, and other teams internally as needed to ensure seamless delivery with enhanced user experience to clients
Proven success in driving operational initiatives related to service delivery efficiency, performance management, process excellence, and operational excellence
Ability to enable sales and pursue emerging new product opportunities for the company
Successfully operated in a matrixed environment
Culture champion – servant leadership mentality, authenticity
Ability to lead and work autonomously
Excellent communicator – able to win hearts/minds; engage multiple stakeholders across the organization
Ability to remain open-minded when a pivot or change in direction is required
Executive presence and gravitas to engage with key internal and external stakeholders
Energetic, self-motivated leader who can cultivate a culture of pride and performance
Ability and desire to work in a fast-growing, globally distributed, dynamic environment
Ability to lead with influence and expertise
Advanced analytical skills and the ability to make data-driven decisions
Education
Bachelor’s degree in business or a related field required. MBA or graduate degree highly preferred.
"Remote postings are limited to candidates residing within the country specified in the posting location"
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
