Senior UX Researcher

About the role

We are seeking a passionate and talented Senior UX Researcher to join our UX team. This is a pivotal role that combines hands-on research expertise with leadership in maturing our research practice. You will take a mixed-methods approach, leveraging both qualitative and quantitative insights, to deeply understand the needs, behaviours, and motivations of our users. Additionally, you will champion customer-centricity, democratize research through tools and best practices, and own the systematic measurement of customer satisfaction across the user journey. 

What You’ll Do:

• Lead Research Initiatives: Set the research strategy and research roadmap for Catawiki. Design and execute research activities that drive a deep understanding of our customer base and influence the most important product decisions.  
• Empower Teams: Collaborate with cross-functional teams, including designers, product managers, and developers, to democratize research. Provide teams with the tools, methods, and best practices needed to conduct their own research.
• Mixed-Methods Approach: Design and conduct foundational, formative, and evaluative research by combining qualitative methods (e.g., moderated/unmoderated usability testing, focus groups, interviews, card sorting) with quantitative techniques (e.g., surveys, A/B testing, behavioral analytics, and statistical analysis) to create a holistic view of user behavior. Use tools like Maze, AB Smartly, Mixpanel, and Hotjar to gather insights. 
• Advocate for Users: Act as a vocal advocate for customer-centricity, ensuring the user perspective informs decision-making at every level. Influence stakeholders by delivering impactful and actionable research findings.
• Measure and Improve Customer Satisfaction: Own and systematically measure customer satisfaction across the user journey. Define success metrics and partner with data experts to track and analyze these metrics to inform the roadmap.
• Communicate Insights: Present findings in compelling and innovative ways, tailoring communication to resonate with diverse stakeholders. Create user models, personas, and other tools to ensure insights stick with teams.
• Foster Research Maturity: Develop and implement a UX research roadmap that aligns with organizational goals. Mentor team members and champion a culture of curiosity and continuous learning.

What We’re Looking For:

• Proven Track Record: 4+ years of experience in UX research with a demonstrable history of improving products and services through research.
• Quantitative and Qualitative Balance: Ability to combine qualitative and quantitative insights to paint a comprehensive picture of user behaviors.
• Customer Advocacy: Passion for customer-centricity and a proven ability to champion the user perspective within an organization.
• Collaboration: Experience working closely with cross-functional teams in agile environments, including designers, product managers, engineers, and data experts.
• Communication Skills: Exceptional storytelling and communication skills to effectively “sell” research insights and influence decision-making.
• Organizational Skills: Highly organized with an entrepreneurial mindset and a proactive approach to identifying opportunities and solving challenges. Comfortable working with tight deadlines.
  Education: Bachelor’s degree in Human Factors, Human-Computer Interaction, Psychology, Sociology, or a related field.