Blink is the user experience firm for the world’s leading companies. We use evidence-driven design to create products that people use, love and remember. With studios in Austin, Boston, San Diego, San Francisco, and Seattle, Blink brings two decades of experience to research, design, and strategy for clients such as Amazon, Facebook, Microsoft, NASA, Starbucks, and USAA.
This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.
Location: Hybrid, Bellevue, WA
Duration: 6 months, potential to extend.
What you'll be doing:
Design end-to-end conversational flows for chatbots, virtual assistants, and AI-powered support systems.
Translate business requirements and user needs into structured dialogue models and interaction patterns.
Develop clear, concise, and brand-aligned conversational content.
Collaborate cross-functionally with Product Managers, Engineers, and Researchers to deliver high-quality solutions.
Create wireflows, conversation maps, and prototypes to communicate design intent.
Apply usability testing insights and performance analytics to iterate and improve experiences.
Ensure accessibility, inclusivity, and compliance standards are met in conversational interfaces.
What we are looking for:
5–8+ years of experience in UX design, content design, or conversational design.
Experience for conversational experiences for generative or agentic AI.
Strong understanding of human-centered design and UX best practices.
Experience working in agile, cross-functional product teams.
Portfolio demonstrating conversation flows, UX writing, or AI interaction design.
Prompt design experience.
Familiarity with conversation analytics and optimization techniques.
Skills & Competencies
Conversation flow design and scripting
Interaction design and prototyping
Research synthesis and usability testing
Cross-functional collaboration
Problem-solving and systems thinking.
What Success Looks Like
AI conversations that are intuitive, helpful, and aligned with T-Mobile’s brand voice.
Improved containment, task completion, and customer satisfaction metrics.
Clear documentation and scalable design patterns adopted by teams.
Strong collaboration and positive impact with cross-functional partners.
Blink is an Equal Employment Opportunity (EEO) employer and do not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
