Senior UX Architect

Role: Senior UX Architect

Location: Singapore

About the role:

OLIVER is a rapidly expanding creative services agency with a unique approach – we provide our clients with bespoke and dedicated teams that operate from inside their worlds. We prioritize innovation, collaboration, and seamless integration to transform our clients' marketing capabilities and become their closest partner.

Based in Singapore, this would be a global role, leading the CX pillar of a multifunctional team based in multiple locations across Asia, EMEA, LATAM and USAC.

Key roles and responsibilities will include working closely with other senior pillar leads within the client team to define new and optimise existing ways of working and technologies to enhance productivity and quality of output.

What you will be doing:

CX / UX Lead

• Responsible for strategising, planning and leading the deployment of global client UX initiatives, such as creating modular design and content libraries to support modular design and developing flexible templates to further boost automationefficiencies
• Oversee and lead any projects with specific UX requirements
• Hands on working on global proof of concepts and pilots before handing off responsibilities to the existing global team of designers
• Reviewing current ways of working and overseeing adoption of enhanced ways of working
• This role will then be required to ensure the clear documentation of enhancements to processes, the cascading to all relevant team members and the ongoing maintenance and upkeep of documentation
• The role will be working closely with other senior agency team members, including Head of Digital, Creative Director, Delivery Director, Automation Director, Operations Director and Global Managing Direcor to deliver tailored solutions and enhanced services to our partner
• Close liaison with senior client stakeholders and leaders will also be essential to success, regularly presenting status updates and progress reports to them

Leadership and Mentoring

• Once process and technologies have been defined and documented, the role will be accountable for their global role out.
• This includes the training of all designers (and other relevant roles) within the global team (over multiple time zones) to adopt new technologies optimally
• Inspire and motivate all teams to use UX and design thinking in their approach to briefs and problems
• Be open to assisting and supporting the wider team on UX matters and projects whenever necessary

Business Understanding

• Build an in-depth knowledge of client’s people, process and platforms. Understanding what can be changed and what parameters must be worked within
• Run requirement gathering workshops to understand client business objectives and current blockers
• Translate complex technical and business requirements into actionable insights and initiatives
• Assist with the clarification and prioritisation of enhancement ideas

Global Working and Time Management

• This will be a global role, not only working with Asia teams, so occasional after hours and early morning video conference calls will be necessary. However, it is important to note that flexibility and strong good time management skills are expected to avoid burn out and excessively long working hours.
• The successful candidate will be expected to balance their own time, starting work later the following morning or taking time in lieu to ensure a healthy work life balance is maintained.

Line Management

• The role will report into and work closely with the clients Creative Director, who is also based in Singapore.
• It would also have a limited number of more junior direct team members reporting into them and they will be accountable for their development and professional welfare

What you need to be great in this role: 

• Bachelor’s degree in related field is preferred
• Minimum of 6 years combined experience as an information architect and / or user experience architect
• Minimum 4 years’ hands on experience with UX wireframing software required
• Minimum 2 years’ experience with Photoshop or InDesign to support prototype creation
• Good technical knowledge with a working knowledge of HTML, CSS, etc.is important, although not essential
• Ability to make recommendations and present complex information to non-technical audiences
• Ability to thrive within a fast paced, changing environment
• Strong time management skills and the ability to be self-directed
• Excellent communication and presentation skills
• E-Commerce experience with focus on product data
• Experience creating solutions for international audiences, including experience delivering regional and / or global projects and initiates
• Has experience of delivering B2B and B2C projects and initiatives
• Creative thinker with a passion for visual storytelling.
• Strong attention to detail and commitment to quality.
• Ability to manage multiple projects and meet deadlines.
• Eagerness to explore new technologies and push creative boundaries.
• Excellent problem-solving skills.
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 15612

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