Senior User Researcher

At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste together.

40% of all food produced in the world is wasted. And that has a huge impact on the health of our planet, with 10% of greenhouse gas emissions coming from food waste. 

We’re more than an app: we are a certified B Corporation with a mission to empower everyone to take action against food waste, so alongside our marketplace app, we create educational tools, explore new business solutions - such as our Retail Technologies offering, and influence legislation to help reduce food waste.

We’re growing fast: Our community of 133 million registered users and 261,000 active partners across 21 countries, have together already prevented 517+ million meals from going to waste - avoiding over 1.397,000 tonnes of CO2e!

Your mission

We are looking for a Senior UX Researcher to lead understanding of our partner (B2B) experience across acquisition, onboarding, engagement and long-term success.

You will connect partner needs, product strategy and commercial outcomes, generating insight that directly informs roadmap decisions, reduces risk and unlocks scalable growth.

As a strategic partner to Product, Design, Analytics, Strategy and Operations leadership, you will shape what we build, why we build it and how we deliver measurable value to partners.

This role reports to the Head of UX Research.

Responsibilities 

• Lead end-to-end research that informs partner-facing product strategy, commercial models and lifecycle experience
• Translate complex partner behaviours and market dynamics into clear, actionable insight that influences roadmap and investment decisions
• Build foundational understanding of partner segments, needs and success drivers across markets
• Collaborate closely with Product, Design, Data, Strategy and Operations to embed research into decision-making
• Drive evidence-led prioritisation by quantifying partner pain points, opportunities and impact
• Elevate research quality and ways of working through mentorship, collaboration and best-practice methods

Requirements

• Significant experience delivering UX research in B2B environments
• Proven ability to influence product strategy and business decisions through insight
• Strong command of qualitative and quantitative research methods, with sound judgement on trade-offs between speed and rigour
• Experience working with senior stakeholders across Product, Operations and Leadership
• Ability to translate ambiguity into clear direction, priorities and action
• Excellent storytelling and communication skills that build clarity, alignment and conviction

Our values

• We win together: Food waste is a big beast to fight. We can do it if we win together as Waste Warriors with no ego. We believe in a #oneteam.
• We raise the bar: We always push for more. We work smart, smash barriers and elevate one another.
• We keep it simple: Our ambitions are bold but our solutions are simple.
• We build a legacy: We’re proud of the change we’re driving. 
• We care: We always look out for each other. Caring is also about the way we do business. We do the right thing.

What We Have To Offer

• An opportunity to work in a global social-impact company and certified B Corporation! where you can see a real and tangible impact in your role.
• To be an integral member of our defined product teams. We are eager for you to make an impact and contribute to the product scope and development; Your insights are valuable, and we are here to listen.
• Work-life balance is important to us! Focus on the job to be done, not the hours spent, there is no need for overtime. We believe in happy environments create happy employees. 
• We trust in our employees and encourage an autonomous environment that provides several opportunities for employees to contribute, develop and take ownership of their work in a way that works for them.
• To be part of an international company, with over 1,300+ colleagues across 21 countries that are on the same important mission.
• An informal environment, working alongside a tech team of over 90 passionate people, we celebrate our differences and our successes and have a strong values-driven team culture.

How to apply

• We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
• Submit your CV in English.
• Please note that we only accept applications coming through our platform. No CV will be accepted by email or LinkedIn direct messaging.

Job Ref: #LI-CT1