Senior User Researcher
TLDR
Lead the UX research process to enhance product design decisions and drive value through user insights for a customer-focused communication platform.
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Collaborating with product, engineering, and design teams to provide actionable insights and deliverables
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Identifying and executing on high-impact projects, triaging requests, determining priority and delivering in time for results to be useful
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Contributing your research and perspective throughout the entire product development cycle, from discovery and exploration, to launch and post-release
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Creating research roadmaps and leading the execution of those roadmaps
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Providing guidance to team members and partners on research best practices
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Building and scaling research enablement resources (templates, guides, workflows) so teams can run studies efficiently and consistently
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Support participant recruitment and management across internal SMEs and external customers
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Partner cross-functionally with Customer Success and Support to coordinate access to customers and streamline research efforts
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Have a flexible, lean, creative, and pragmatic approach to user research
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Experience integrating user research principles into product initiatives and UX design
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Strong understanding of the strengths and weaknesses of a variety of research methods, including when and how to apply them during the product development cycle
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Proven history of close work with Designers, Product Managers, and Engineers to prioritize research projects
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Excellent communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly, succinctly, and persuasively across different audiences and various levels of the organization
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End-to-end experience with all aspects of the research process (road mapping, study design, recruiting, moderation, analysis, reporting, communicating results and executive presentations)
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Demonstrated record of influencing outcomes by delivering actionable research insights
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Experience designing research for AI-driven products (e.g., copilots, agents, recommendation systems)
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Ability to translate AI capabilities into user-facing implications and research questions
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Familiarity with human-AI interaction patterns (assistive, autonomous, human-in-the-loop)
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BS (or similar) degree in design, human-computer interaction (HCI), or equivalent experience
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Experience in a SaaS organization
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Experience working in a fast-paced software development environment
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Finely tuned analytical skills, you can identify key actionable insights from a wealth of data
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Experience with screening/recruiting project-appropriate participants and an appreciation for user research recruitment best practices
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Experience using a mix of qualitative and quantitative methodologies
Outreach builds a comprehensive AI Revenue Workflow Platform designed to enhance sales engagement and orchestration for global organizations. It empowers sales leaders with connected account visibility and performance insights, driving better forecasting accuracy and modernizing the sales process.
- Founded
- Founded 2014
- Employees
- 500+ employees
- Industry
- Internet Software & Services
- Total raised
- $290M raised