Senior Technology Specialist (Moodle)

The Senior Technology Specialist will be responsible for the end-to-end technical management, optimisation, and evolution of the Moodle Learning Management System (LMS) and its supporting infrastructure. The role requires a high level of autonomy, technical judgment, and quality assurance, operating in close cooperation with ICTU and external service providers.

Database Monitoring, Maintenance and Backup

• Monitor, maintain, and optimize Moodle MySQL databases to ensure performance, integrity, and availability.
• Perform routine database clean-ups, index optimization, and performance tuning.
• Ensure that automated database and file backups are correctly configured and executed.
• Conduct regular backup restore tests to validate recovery procedures.

Application Monitoring and Performance Optimization

• Tune Moodle configuration parameters, including caching mechanisms, PHP limits, and Apache web server settings.
• Manage and optimize Moodle cron jobs to ensure efficient execution without system overload.
• Proactively identify and resolve performance bottlenecks using monitoring metrics.

Security and Compliance

• Collaborate with ICTU to implement and maintain security measures such as SSL certificates, firewalls, and server access controls.
• Support authentication and authorization mechanisms within Moodle.
• Participate in system security audits and compliance activities.

Moodle Plugin Management

• Install, configure, update, and maintain third-party and custom Moodle plugins.
• Ensure plugin compatibility with Moodle core versions.
• Troubleshoot and resolve plugin-related issues with minimal service disruption.

Cloud Environment Management :

• Monitor the Moodle cloud environment in cooperation with the cloud service provider and ICTU.
• Assess system performance against SLA requirements and propose optimization actions.
• Ensure that sufficient computing resources are available to support Moodle operations within defined tolerances.

Automation and Scripting :

• Develop, maintain, and execute automation scripts (e.g. shell scripts, cron jobs) for backups, log rotation, and routine system maintenance.
• Improve operational efficiency through automation and standardization.

Monitoring and Logging :

• Monitor system health, performance, and uptime using organizational monitoring tools.
• Regularly review Moodle and server logs to proactively detect, analyze, and resolve issues.

Moodle Integration Management :

• Support, maintain, and troubleshoot existing integrations with third-party systems (e.g. SSO, analytics, Power BI).
• Maintain and troubleshoot Moodle API-based integrations when required.

Custom Development, Data Quality and Quality Assurance :

• Develop custom Moodle features based on business requirements.
• Participate in the full Software Development Life Cycle (SDLC), including testing and quality assurance.
• Contribute to the design, implementation, and continuous improvement of the data quality framework in collaboration with other units.

AI Integration and Innovation :

• Develop and/or integrate AI and Large Language Model (LLM) solutions within the learning technology ecosystem.
• Support innovation initiatives related to intelligent learning, analytics, and automation.

Technical Documentation :

• Create, maintain, and update technical documentation related to Moodle deployment, configuration, upgrades, and troubleshooting.
• Document Linux server configurations, backup procedures, and recovery processes in coordination with IT and LMS teams.

• Bachelor's plus a minimum of 10 years of relevant professional experience
• Presents excellent command of English, at least at B2 level
• Proven experience in senior-level technical roles supporting Moodle LMS in production environments.
• Demonstrated ability to work independently, deliver high-quality results, and manage complex technical environments.
• Strong hands-on experience with Apache, PHP, and MySQL, including database performance tuning and maintenance.
• Advanced experience in Moodle LMS administration, including upgrades, patching, performance optimisation, and system maintenance.
• Proven expertise in Moodle plugin management, including installation, updates, compatibility checks, and troubleshooting.
• Experience supporting and troubleshooting Moodle APIs and third-party integrations (e.g. SSO, analytics platforms).
• Solid experience in Linux server administration for hosting and maintaining Moodle environments.
• Strong knowledge of Moodle security, including authentication, authorisation, SSL certificates, firewalls, and security audits.
• Experience managing scalable Moodle architectures, including cloud-based deployments.
• Practical experience with automation and scripting (e.g. shell scripting, cron jobs).
• Familiarity with monitoring and logging tools for system health, performance, and availability.
• Experience with AI and LLM-based solutions applied to Moodle and e-learning technologies.