Senior Technical Writer

Who we are: 

Reliable Controls is dedicated to reducing the carbon footprint of buildings around the world. Our team specializes in the design, development, and assembly of building automation controls and software programs. We're working hard to create solutions for building operators to enable the vision of Net-Zero Emissions by 2050.   

We align ourselves with the right people and empower them in the right ways. An established company based in Victoria, BC, we nurture a strong culture of communication, trust, and collaboration. Embracing a work–life balance, promoting continuous learning, and celebrating our achievements are a few of the ways we show our enduring commitment to employees.  

Your mission: 

As a Senior Technical Writer at Reliable Controls, you are responsible for creating the user-facing documentation and user interface text to help users work with our suite of hardware and software products. You focus on understanding and using the products like a user and work closely with developers and subject matter experts to ensure our products are documented accurately and on schedule. You also generate associated release documentation and other relevant artifacts. Reporting to the TechComm Manager, you are part of a collaborative team which prides itself on our ability to convert technical jargon into comprehensible, user-focused content.  

In this role you will: 

• Ensure the successful completion of all user content required for product releases. 

• Develop topic-based content based on DITA principles and technical writing best practices, with an emphasis on usability and consistency with the TechComm voice and style guide. 

• Generate documentation for Reliable Controls hardware, firmware, and software products, in multiple formats including integrated help, HTML and PDF. 

• Use Reliable Controls products like a customer to understand workflow, product operation, and potential customer pain points. 

• Attend sprint demos, review provided resources and otherwise research and gather information required for accurate documentation. 

• Understand and integrate information into clear, consistent, comprehensive, useful content. 

• Collaborate with developers and subject matter experts to generate clear, consistent, comprehensive and useful user interface text and messaging.  

• Project-manage documentation deliverables to coordinate with software, firmware, and hardware product development processes. 

• Continuously improve TechComm team deliverables and processes by collaborating with the team to develop and share topics, content, ideas, and expertise. 

• Contribute to TechComm best practices, content, and style guide, and reinforce these when reviewing content produced by others. 

 This role might be right for you if you have: 

• 5+ years of technical writing experience in software or firmware product development.  

• Expertise in applying technical writing best practices such as DITA, minimalism, and topic-based authoring. 

• Expert technical writing and composition skills. 

• Degree or diploma in technical writing, computer science, communications, or related field, or equivalent experience. 

• Proficiency in MadCap Flare or other online help authoring tools. 

• Working knowledge of: 

• • HTML and CSS. 

• • Confluence and Jira, or other project management tools. 

• • Agile and project management roles and processes. 

You’ll be successful in this position if you: 

• Have excellent written, verbal, and social skills. 

• Enjoy learning and communicating technical information to help solve problems. 

• Are detail-oriented with a passion for accuracy and a methodical approach. 

• Want to be part of a high-functioning, collaborative team of technical professionals. 

• Care about the environment, sustainability, and how our products can make a difference. 

• Are curious and have a sense of humour!  

If you’re excited about this role but don’t quite meet the senior-level requirements, we’d still love to hear from you and may consider you for an intermediate position.

What we offer:

Competitive Compensation & Rewards:

• A highly competitive extended health and dental plan for you and your family 

• A yearly RRSP contribution on the company’s behalf, plus employee contribution matching to support your financial growth 

• An annual profit sharing bonus that recognizes your contributions to our growth 

• An annual salary that is based on market data and reviewed annually, with merit increases and cost-of-living adjustments 

Work–Life Balance & Flexibility: We know quality work comes from a balanced life. That’s why we offer a flexible hybrid work environment and generous paid time off. 

Health, Wellness & Community: Your well-being matters. Enjoy access to free on-site gyms at both locations, along with social events nearly every month. Prefer green commuting? You’ll even be paid for choosing sustainable transportation. 

Learning, Mentorship & Growth: Continuous growth drives innovation. We offer tuition assistance and training support (up to $2,000 per year) for courses relevant to your role, mentorship from experienced team members, and development pathways that help you thrive personally and professionally. 

Recognition & Celebration: We celebrate excellence with awards and recognition for both long service and outstanding achievements. At Reliable Controls, success is a team effort, and we make sure it’s shared and celebrated. 

Purpose-Driven Innovation: At Reliable Controls, innovation means creating sustainable, meaningful solutions that make buildings smarter and the world greener. Every project you work on contributes to a legacy of environmental responsibility and global impact. 

At Reliable Controls, we believe that a wide range of perspectives, experiences, and backgrounds make us stronger as a company and as a community. Reliable Controls is proud to be an equal opportunity employer, and we’re committed to fostering diversity, equity, inclusion, and belonging in every aspect of our organization. 

When applying for a role, we recognize that each person’s career path is unique. Even if your experience doesn’t perfectly match every listed qualification, we encourage you to apply. We value potential, passion, and alignment with our values as much as direct experience 

We’re also dedicated to ensuring that every candidate enjoys a comfortable, respectful, and accessible interview experience. If you require any accommodations during the hiring process, please let us know. 

Let’s connect!