Senior Technical Writer

At Fortanix, we’re redefining cloud security by enabling customers to build and run applications with a higher level of protection than traditional approaches allow. We’re looking for a Senior Technical Writer who can create clear, accurate, and user-focused documentation, while taking increasing ownership in a structured, agile environment.

This role suits someone with a strong foundation in technical writing who is ready to deepen product understanding, drive documentation strategy for their areas, and meaningfully improve the customer experience.

What you’ll do

• Own and drive documentation for specific products or feature areas end-to-end
• Partner closely with Engineering, Product, and Support teams to ensure documentation explains not just how features work, but also why they exist and how customers should use them
• Plan, draft, review, and publish documentation updates, independently handling standard work and collaborating on more complex topics
• Go beyond procedural writing by clearly explaining concepts, use cases, and design decisions
• Identify gaps, inconsistencies, and outdated content, and proactively improve documentation quality
• Contribute to and evolve the information architecture to ensure content is easy to navigate and scale
• Create UI text, in-product help, developer documentation, and supporting materials
• Improve content reuse and consistency through structured writing and single-sourcing approaches
• Work within docs-as-code workflows (Git-based) to manage changes, reviews, and releases
• Create supporting assets such as tutorials or short videos to enhance user understanding

Requirements

What we are looking for:

• Strong written and verbal communication skills, with the ability to explain complex topics clearly
• Ability to quickly learn new technologies, especially in cloud security and encryption domains
• A balance of technical understanding and user empathy
• High attention to detail and commitment to content quality
• Familiarity with style guides such as Microsoft Writing Style Guide, Chicago Manual of Style, or similar
• Working knowledge of Git, Markdown, and structured documentation practices
• Ability to work independently while collaborating effectively across teams

Qualifications:

• 7+ years of experience in technical writing
• Proven experience working closely with engineering teams and engaging with customer-facing scenarios
• Experience in SaaS, cloud platforms, DevOps tools, developer platforms, or security products
• Exposure to docs-as-code workflows (Git, pull requests, reviews)
• Basic knowledge of HTML and XML
• Bachelor’s degree in Computer Science, Electrical Engineering, or a related field
• Experience in encryption or data security is a plus

Benefits

• Mediclaim Insurance – Employees and their eligible dependents including dental coverage
• Personal Accident Insurance
• Internet Reimbursement