Senior Technical Writer

Senior Technical Writer 

We are actively looking for a seasoned technical writer to join our Product Content & Operations documentation team in delivering best-in-class product documentation for our cloud-based customer experience (CX) platform. In this role, you’ll independently manage high-impact customer-facing documentation projects, collaborate with cross-functional teams, and lead improvements in content quality, structure, and delivery.

Responsibilities

• Lead the planning, writing, and maintenance of high-quality, user-facing documentation for audiences of varying technical abilities.
• Manage full documentation lifecycles, from scoping to publishing, while meeting deadlines and quality standards.
• Collaborate with product managers, engineers, and other writers across time zones.
• Develop strong domain knowledge of our product and customer use cases to create accessible and actionable content.
• Ensure documentation aligns with company style guidelines and industry best practices.
• Contribute to process improvements and help evolve documentation strategy to support an expanding global customer base.

Qualifications

• 10-15 years of experience as a technical writer, with 5+ years focused on customer-facing content for SaaS or web-based applications.
• Advanced knowledge of content development tools like MadCap Flare, Adobe Experience Manager, Oxygen/DITA, or similar.
• Strong portfolio of effective documentation, along with the ability to discuss your decisions and strategy.
• Excellent writing, editing, and communication skills.
• Experience working in Agile development environments and familiarity with tools like Jira, GitLab, or similar.
• Experience in contact center technologies or VoIP is a plus.
• Bachelor’s degree or equivalent professional experience.

You’ll be part of a collaborative global team shaping the customer content experience at Five9. If you're a self-starter who takes ownership of your work, and are excited to help us improve documentation to serve a diverse, global user base—we'd love to hear from you!

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

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