Support complex identity and access management (IAM) issues, collaborating with engineering and DevSecOps teams while enhancing documentation and service offerings.
WHAT YOU WILL BE DOING
Communicate with end users/businesses to explain the issue(s) and solutions for
implementation related questions
● Provide technical analysis for the production incidents, resolution, and root cause
analysis for the incidents
● Publish knowledge articles for the incidents and service requests, prepare technical
documents for the standard operating procedures
● Identify, debug and troubleshoot break fix issues and take it to a resolution
● Respond and resolve issues within agreed service levels
● Work closely with Engineering and DevSecOps teams for activities related to
supporting the IAM and CPAM service offerings
WHAT YOU BRING
Strong Domain knowledge in Identity and Access Management (IAM)
● Hands-on experience in configuring and deploying one or more IAM tools like Saviynt,
Sailpoint, OIM or ISIM
● Knowledge and experience in invoking REST/SOAP web services using tools such as
Postman
● Database : Extensive experience in database operations & SQL
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