OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
OPSWAT is seeking a Technical Support Engineer to join our Global Customer Experience team in Tampa or San Francisco. The position will be onsite from our Tampa or San Francisco office and does not offer remote or hybrid work.
This individual will play a critical role in supporting and guiding customers across the region. In the Technical Support capacity, the engineer will collaborate with the global Support team to address and resolve customer technical queries and issues efficiently, ensuring customer satisfaction. This includes escalating bugs to the R&D team and coordinating patches or upgrades to stabilize the customer’s environment. In the Professional Services capacity, the engineer will implement and integrate OPSWAT solutions, provide advice on best practices, deliver knowledge transfer sessions, and highlight additional OPSWAT products that could benefit the customer.
The ideal candidate will work to mentor other team members, enhance customer support processes, maintain high customer satisfaction levels, and contribute to product development initiatives. Additionally, they will support the Sales team, evaluate new product releases, and participate in special projects as part of this dynamic role.
What You Will Be Doing
This role is ideal for a self-driven professional passionate about technical problem-solving, customer satisfaction, and helping organizations optimize their IT environments with OPSWAT’s solutions.
What We Need from You
It Would Be Nice If You Had
What We Offer
Join OPSWAT and lead the way in delivering world-class customer experiences and operational excellence. Apply today to be part of a team that is shaping the future of cybersecurity solutions.
We have a market-based pay structure that varies by location. The base pay for this position is dependent on location, as outlined below, as well as the candidate's knowledge, skills, and experience. In addition to base pay, this role is eligible for bonuses, benefits, and equity.
Base Pay Range: San Francisco Bay Area $90,000 - $120,000
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Technical Support Engineer Q&A's