Senior Technical Support Engineer

AI overview

Contribute to enhancing the customer experience by resolving complex technical issues in a structured manner while supporting various contact center software solutions.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

As a Senior Technical Support Engineer, you will need….

Understand omni channel communication technologies and their role in the contact center.
5+ Years of experience as a Technical support engineer.
Good listening and comprehension skills.
Quick on your feet while consultatively working with the end customer to implement the solution.
A natural ability to dig in and resolve technical issues in structured manner
Have a commitment to excellence in taking care of our customers and expect the same from others.
Windows operating systems, MS SQL, IIS,
Hands-on experience on Log analysis, troubleshooting
Familiarity with IP Networking, SQL, and Rest APIs, Linux
Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys
Previous experience with outbound contact center products is a plus

Key Skills:

Contact Center Outbound, SQL, AWS, Linux, API

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.