Senior Technical Support Advisor

COMPANY OVERVIEW

Domo's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. Anyone can use Domo to prepare, analyze, visualize, automate, and build data products that are amplified by AI.

POSITION SUMMARY

This role is required to be in office 5 days a week.

As a member of the Preferred Technical Support Team, you play a key role in the daily success of our customers. You will be focused on developing strategic relationships, assisting clients with their digital transformation, and increasing brand loyalty and referenceability . You will join an enthusiastic, fast-paced, and dynamic team. Domo thrives on providing a world-class customer experience. A successful candidate will have demonstrated sustained exceptional performance, innovation, creativity, insight, and good judgment.

KEY RESPONSIBILITIES 

• Provide exceptional service by connecting, solving, and building relationships with our customers for each interaction;
• Thinking outside the box to effectively solve customer concerns and issues;
• Continually learn and improve your knowledge of Domo’s platform to help provide an exceptional interaction;
• Provide timely (SLAs), constant, and ongoing communication with customers regarding their support cases until those cases are solved.

JOB REQUIREMENTS 

• Bachelor's degree in a technical field (computer science, mathematics, statistics, etc.) or 3-5 years related experience and/or training;
• Exceptional ability to build trust and communicate with customers in order to fully meet their needs;
• Advocate for our strategic customers with internal teams and during account planning;
• Strong SQL experience;
• 3 - 5 years of experience in technical support or software application support;
• Experience with one or more of the following is highly preferred: programming languages, relational databases, HTML / Java Script / content development;
• Excellent verbal (telephone) and written communication skills and professional etiquette;
• Flexible and adapts well to rapid change;
• Availability to travel up to 20% to customer locations (safety and business need permitting).

LOCATION: American Fork, UT

BENEFITS: https://www.domo.com/company/careers/culture 

Domo is an equal opportunity employer.

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