Chewy is seeking a Sr Technical Product Manager to join the Discovery Product Organization in our Seattle or Boston office. This team owns design, functionality, user experience, and performance of Product Listing Pages (PLPs), including search, browse, brand pages, and cross-site recommendations CX. Our mission is to help customers to navigate and discover products and services on Chewy.com through automation. By using customer signals and algorithms, we strive to understand their intent, driving personalized experiences that increase customer acquisition and retention, leading to higher incremental active customers and net sales per active customer.
In this role, you will implement search functionalities, focusing on auto-suggest—a core e-commerce feature that predicts and displays relevant search terms in real time as customers type. This requires a deep understanding of search query patterns, customer behavior analysis, and using Natural Language Processing (NLP) techniques to improve accuracy, term relevance, and predictive capabilities. Additionally, you will work on category-specific ground truth programs to address data gaps, improve the quality of training datasets, and optimize search result precision for diverse product categories.
This role encompasses idea generation, user feedback, prototype testing, and data analysis. You'll work closely with ML scientists and engineers to build highly scalable, customer-first experiences, applying innovative AI and ML models to power search algorithms. You will be instrumental in delivering technical solutions that improve search functionality on Chewy!
What You’ll Do:
What You’ll Need:
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that’s fueled by superior customer care. Headquartered in South Florida and Boston, our team of over 17,000 members—dispersed across our customer service centers, corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it’s our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy’s environment is dynamic and faster than anything you’ve ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that’s not hard to do when we have our favorite four-legged friends by our side.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Senior Technical Product Manager Q&A's