Senior Technical Operations Manager (m/w/d) - Supply Tech Enabling - Hamburg (hybrid)

We are currently looking for a skilled & passionate Technical Operations Manager (m/w/d)) to become part of our Supply Tech Enabling Team within our Supply Tech Unit at ABOUT YOU.

Our Supply Tech Unit is responsible for discovering and creating technical solutions for integrating our supply from beginning to end. With a keen understanding of our supply business and extensive knowledge of the system landscape that runs our ABOUT YOU shops in over 20 countries, they seamlessly integrate merchants who sell at ABOUT YOU across a wide range of business models.

Our Supply Tech Enabling Team is responsible for steering our important initiatives for the Supply Business Area across our diverse system landscape. This includes end-to-end project ownership, from initial business requirements analysis through to hypercare supervision, while also ensuring the integrity and smooth operation of existing processes through proactive monitoring and bug investigation/resolution.

As a key member of our ABOUT YOU Supply Tech Enabling Team, your role will focus on ensuring the smooth operation and continuous improvement across our entire product assortment across different business models.

What you will do:

• Drive the analysis and proactive resolution of complex operational anomalies across the supply chain, contributing to the implementation of long-term solutions and preventative measures.
• Manage and facilitate complex cross-functional alignment and communication with diverse internal and external stakeholders, ensuring effective collaboration and decision-makin
• Work closely with relevant application teams, providing clear insights to guide necessary adjustments and fixes
• Facilitate seamless operational adjustments and support business needs, such as partner onboarding and evolving service requirements.
• Define, lead, and optimize E2E testing strategies for critical initiatives, ensuring comprehensive coverage and high-quality deployments.
• Establish and optimize processes for bug lifecycle management, driving continuous improvement in resolution times and prevention.
• Champion the development, implementation, and continuous optimization of standardized operational processes across the unit, mentoring team members in best practices.
• Mentor and guide junior and medior team members, fostering their professional growth and technical understanding.
• Lots of space for your own ideas and creations, flat hierarchies and very short decision-making processes.

Who you are:

• Completed studies in business informatics or a comparable course of study 
• 5+ years of practical experience with project management/business analysis within tech organizations
• Very good written and spoken English skills
• Very good communication skills (especially English)
• Solution-oriented and out-of-the-box thinking 
• Strategic and analytical mindset with the ability to identify and address systemic issues
• Proactive Attitude, willingness to take responsibility
• Ability to quickly grasp and navigate highly complex technical and business landscapes with numerous interdependencies

Nice to have: 

• experienced with MySQL 
• experienced in designing process flows
• experience in eCommerce

Benefits: 

• Hybrid working
• Fresh fruit every day
• Sports courses
• Free access to code.talks
• Exclusive employee discounts
• Free drinks
• Language courses
• Laracast account for free
• Company parties
• Help in the relocation process
• Mobility subsidy
• State-of-the-art technology
• Central Location
• Flexible Working Hours
• Company pension
• Professional training
• Dog-friendly office
• AY Academy
• Feedback Culture
• Job Bikes

YOU ARE THE CORE OF ABOUT YOU

We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities, and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health, and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair, and circular fashion culture.

We are looking forward to receiving your application – preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents. :-)