Senior Technical Delivery Manager

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As part of our Technical Delivery team, you’ll join a group of skilled professionals responsible for delivering high‑quality technical managed services, governance frameworks, and network enhancement projects to our customers. The Senior Technical Delivery Manager role will see you leading service delivery across critical infrastructure, ensuring adherence to governance best practices, managing network performance, building strong customer relationships, and driving operational excellence. You will serve as the primary technical delivery contact for our network and governance offerings, managing outcomes, mitigating risks, and ensuring each solution delivers measurable value and compliance.

Our office is based in Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

At the moment, as Senior Technical Delivery Manager you will be focused on:

• Serving as the primary point of contact for all governance and network-related delivery commitments.
• Managing service delivery across network infrastructure, connectivity solutions, and governance requirements.
• Building trust and strong relationships with customers, understanding their network strategies, governance obligations, and operational challenges.
• Implementing governance frameworks to ensure compliance with contractual, regulatory, and security requirements.
• Driving productivity and network efficiency by leveraging automation, monitoring, analytics, and proactive performance management.
• Overseeing delivery assurance through quality processes, SLA adherence, and hands‑on leadership.
• Collaborating with capability and offering teams to bring innovation, resilience, and enhanced network security.
• Leading, engaging, and developing your team to build high performance and technical expertise, with a focus on governance and networks.

We are a pretty agile company, and are keen to respond to customer, technology, and internal stakeholders’ changing requirements — and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Proven experience in overseeing technical managed service delivery for governance and network infrastructure.
• Extensive knowledge of enterprise network architecture, configuration, optimisation, and governance processes.
• Strong leadership skills and experience managing technical and operational network teams in accordance with SLAs.
• Deep understanding of compliance, audit, and regulatory frameworks relevant to networking and IT governance.
• Exemplary written and verbal communication skills.
• Ability to manage competing priorities in complex, high‑availability environments.
• Customer‑centric attitude, urgency, and a flexible, positive “can‑do” approach.
• ITIL certification

Nice to have:

• Background in Microsoft technologies and hybrid network environments.
• Experience leveraging automation, analytics, and AI‑driven tools to optimise network performance and governance reporting.

Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill‑out spaces, remote working, flexi‑hours and professional development courses to name a few.

You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions, in a collegial, flat‑structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.