Senior Technical Business Analyst

RAPP Chicago is looking for a Senior Technical Business Analyst to join our award-winning Experience Strategy team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that values diversity and emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.

Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE:

As a Senior Technical Business Analyst, you will be an integral part of a dynamic agency team. You will be our resident expert on our ecosystem, capabilities, data dictionaries, business logic and workflows. You have both the business knowledge and technical expertise to help our clients and teams solve complex problems which help us meet our business goals.

YOUR RESPONSIBILITIES:

• Become subject matter expert on our marketing operations ecosystem, business logic, processes, and procedures
• Analyze ecosystem and data processes and provide recommendations for improvements
• Assist with troubleshooting and analysis of ecosystem and data processing issues
• Assist with discovery, analysis, and documentation of proposed changes to ecosystem and data processes
• Create visualizations and documents to help others understand ecosystem and business requirements
• Document marketing ecosystem to include technology, integrations, business logic, processes and procedures
• Validate, document, and communicate business requirements with relevant stakeholders (client/agency)
• Educate and collaborate with cross-functional teams on marketing operations to ensure data processing strategies align with business objectives and operational needs
• Work effectively with both technical and non-technical team members
• Be accountable for the successful completion of all aspects of assigned work

REQUIRED SKILLS:

• BA in computer science, information technology, or related technical field
• 5+ years of overall work experience or relevant educational qualifications.
• 1-3 years of relevant experience as a business analyst, systems analyst or IT consultant
• Experience in digital marketing, contact center, CRM a plus.
• Able to thrive independently given direction and objectives.
• Analytical, critical thinking and problem-solving abilities.
• Adaptable and capable of working in fast-paced environments.
• Excellent communication skills, especially in technical writing.
• Ability to compile, organize and synthesize large amounts of information.
• Experience with business planning tools such as Jira and Confluence, and process flow mapping tools such as Miro, Lucid Charts, Visio etc).
• Military or government experience a plus.

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $81,000 - $97,200. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.