Senior, Taiwan Business Analyst (Logistics Operation Center)

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

• LOC (Logistics Operation Team) aim to optimize PDD performance and enhance consumer satisfaction.
• Monitor key metrics across first-mile, middle-mile and last-mile to define the area of improvement.
• Cooperate with stakeholders and management to enhance the area of improvement.

What You Will Do 

• Handover with KR team for current TW logistics reports, last-mile-related mainly and create new reports and dashboards to incluse first-mile and middle-mile to ensure the the whole transportation process are included.

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  Cooperate with LOC operation specialists, hub managers, and TW logistics management to improve PDD and enhance consumer satisfaction.

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  Working with cross-functional teams, including aligning with partners on problem statements(for example, hub managers), breaking down problems into manageable analyses, and communicating outcomes.

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  Conducting hands-on in-depth data analysis, handling data of varying quality, identifying root causes, and proposing practical solutions; ability to quickly synthesize information and extract key insights.

Basic Qualifications  

• Over 5 years in analytical roles related to operations, internal audits, process optimization, or policy, including positions such as process analyst, operations analyst, audit analyst, systems analyst, policy analyst, or financial analyst.

Preferred Qualifications 

• Data-driven mindset and demostrate the passion to use data for operation/business optimization.

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  Self-motivated

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  Team player

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​