Take ownership of complex systems and lead incident response within a collaborative team, ensuring the availability and performance of mission-critical healthcare solutions.
The Senior Systems Management Specialist is a hands-on technical expert within the Global Architecture & Operations team, responsible for the availability, performance, security, and stability of InterSystems EHR solutions—primarily supporting US customers, with global support as needed.
This role spans on-premises, cloud, and managed service environments, working with InterSystems products such as TrakCare, HealthShare, Personal Community, and IRIS. You’ll play a key role across implementation, production support, architecture, and operational readiness, partnering closely with internal teams, customers, and partners.
You’ll take ownership of complex systems, lead incident response and troubleshooting, and contribute to automation, standards compliance, and continuous service improvement.
Key Responsibilities
Systems Management & Performance
On-Call Support & Incident Response
Implementation & Delivery
Documentation, Training & Collaboration
Experience & Qualifications
Education
Bachelor’s degree in Engineering, Computer Science, IT, or related field
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.
Other compensation may include a discretionary annual variable target incentive.
The company also provides generous employee benefits including:
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Education Stipend
Tuition reimbursement
Health Insurance
Medical, vision, and dental insurance
401(k) contribution
401(k) Profit Sharing Contribution
Paid Parental Leave
Parental Leave
Paid Time Off
Paid Time Off and Holidays
InterSystems builds innovative operational business solutions and integrated information systems specifically tailored for airports and airlines globally. With installations in over 40 airports, our technology enhances performance and reduces operational risks. We also provide unified data platforms that address interoperability and scalability challenges for enterprises in sectors like healthcare, finance, and manufacturing.
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