Senior Systems & Facilities Administrator

Description

TrueNAS is redefining enterprise storage by delivering proven data resilience, performance, and flexibility without the complexity or constraints of legacy solutions. As the most deployed storage platform in the world, TrueNAS already powers critical data storage infrastructure for businesses, research institutions, and government agencies across 200+ countries and millions of users. Our mission is simple: to become the most trusted name in data storage.

Originally founded in Silicon Valley in 2002 under the name iXsystems, TrueNAS is a profitable, independent company with a culture rooted in trust, curiosity, technical excellence, and continuous improvement. Whether you work remotely or on-site, you’ll be part of a team that values collaboration and meaningful impact - where people come before profit, and bold ideas drive the future of data infrastructure.

If you’re ready to help shape the future of enterprise storage, we’d love to connect.

Position Overview:

We are seeking a Senior Systems & Facilities Administrator to support and lead our Makati, Philippines office. This role combines advanced systems and network administration with senior-level facilities and site leadership responsibilities.

On the technical side, you will be responsible for the day-to-day stability, performance, and security of our local Makati IT environment as well as its integration with our global corporate infrastructure. On the facilities and operations side, you will act as the primary site leader for the Makati office, helping drive TrueNAS culture, set the tone for the workplace, and provide strategic feedback and reporting to corporate on how the office is doing and how it can improve.

This role is ideal for someone who is both hands-on technically and strong in leadership, communication, and workplace operations.

This is an in-office role based out of our Makati office. Hours for this role are 4:00 am PHT - 1:00 pm PHT.

Base Pay Range

The base pay range of this position is PHP129,000 to PHP165,000.  Additional compensation through the Incentive Bonus Program is available for this position after successfully completing 6-months of employment. 

Please note that the provided range reflects the pay spectrum for positions within the same job category as the one to which this position belongs. The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment. 

TrueNAS offers a comprehensive package of benefits including health, dental, vision, paid time off, and stock options. 

Expected Posting Timelines

This position will be open for a minimum of 5 days, a maximum of 90 days.

The Day-to-Day
Systems & Network Administration

• Global Infrastructure: Configure, maintain, and troubleshoot network infrastructure (switches, routers, firewalls, VPNs) across all company locations, ensuring secure and reliable connectivity.
• Escalated Support: Provide Tier 3 escalated support for global helpdesk requests, resolving complex issues with workstations, servers, and applications for remote and onsite employees.
• Server & OS Management: Manage Windows, Linux, and UNIX environments globally, including user administration, patching, storage management, and virtualization (VMware/Xen).
• Monitoring & Response: Monitor the health of the global network (availability, latency, throughput) and respond immediately to outages or performance issues.
• Project Implementation: Lead or assist in the rollout of new IT projects, infrastructure upgrades, and security initiatives for both the Philippines site and remote offices.

Facilities & Operations Leadership

• Serve as the primary facilities and site leader for the Makati office, setting a professional, collaborative, and high-performance tone consistent with TrueNAS values and culture.
• Act as the local steward of TrueNAS culture, helping translate corporate values into day-to-day behaviors and office practices, and proactively reinforcing a positive, inclusive, and accountable work environment.
• Provide regular qualitative and quantitative reports to corporate leadership on office performance, morale, space utilization, safety, vendor performance, and operational issues; act as the primary voice of the Makati office for facilities- and operations-related matters.
• Develop and propose a facilities and workplace strategy for the Makati site (space planning, seating, expansion/consolidation, amenities, ergonomics, visitor experience, and security posture), ensuring alignment with corporate goals, IT requirements, and local regulations.
• Identify opportunities for continuous improvement in facilities and operations (cost optimization, vendor performance, office layout, equipment lifecycle, energy efficiency, sustainability) and drive the implementation of approved initiatives.
• Provide site leadership by coordinating closely with local managers and corporate stakeholders to ensure consistent standards, clear communication, and timely escalation and resolution of site-level issues.

Vendor Management

• Oversee facilities-related vendors and service providers (e.g., building management, security, cleaning, maintenance, utilities, office supplies), including selection, contract management, SLA definition, and performance reviews.
• Ensure vendors meet quality, safety, and compliance standards and proactively address any gaps or recurring issues with corrective action plans.

Employee Experience & Office Environment

• Own and maintain office standards and protocols (access control, visitor management, conference room etiquette, cleanliness, signage, and health & safety practices) and ensure they are communicated, understood, and followed.
• Partner with HR, IT leadership, and local managers to ensure the office environment supports employee engagement, productivity, and retention, and provide structured feedback and recommendations based on employee input and observations.
• Lead or support office-wide initiatives and events (all-hands meetings, client visits, team-building events, town halls, volunteer activities), ensuring smooth execution from both facilities and technology perspectives.

Smart Hands / Onsite Operational Support

• Serve as onsite “smart hands” for corporate IT and engineering teams, assisting with hardware deployments, moves/adds/changes, basic troubleshooting, and coordination of local resources as needed.
• Support data center / lab / network room operations within the Makati office as applicable, including physical installation, cabling, labeling, and adherence to security and safety procedures.
• Ensure timely, high-quality onsite support that complements the broader systems and network administration responsibilities of the role.

We have identified the following programs, experience, and knowledge that have helped others find success in this role at TrueNAS. We understand, though, that knowledge comes from many forms of learning and experiences. Above all, we consider a person’s potential impact in the role and value their unique path to this point in their career.

Education

• Associate degree in Computer Science, Information Technology, or a related field required.
• Bachelor’s degree in a relevant field is preferred.
• Facilities supervisory or management experience is a plus.

Experience

• Several years of experience in systems and network administration (ideally at a Systems Administrator III / senior level), supporting production environments.
• Demonstrated experience in:
  • Managing Windows/Linux servers, storage solutions, and networking equipment.
  • Supporting office or site-level IT operations in a corporate, shared-services, or technology-focused environment.
• Experience in facilities coordination, site leadership, or office management is strongly preferred; direct facilities management or supervisory experience is a plus.
• Prior experience reporting to a regional or global corporate team, providing site updates, metrics, and recommendations, is a plus.
• Experience working in a fast-paced, growth-oriented environment is beneficial.

• Strong technical skills in:
  • Server and storage administration (including, ideally, TrueNAS or similar).
  • Network fundamentals (switching, routing, VLANs, VPN, Wi-Fi, firewalls).
  • Systems monitoring, patching, and security best practices.
• Excellent communication and interpersonal skills; able to confidently represent the Makati office to corporate and clearly communicate expectations to local staff and vendors.
• Demonstrated leadership and ownership mindset—comfortable making recommendations, escalating issues appropriately, and driving initiatives to completion.
• Strong organizational and vendor management skills, with the ability to track contracts, SLAs, and multiple operational tasks simultaneously.
• A service-oriented and culture-building mindset, with genuine interest in creating a great place to work and maintaining a reliable, secure IT environment.
• Ability to work onsite 5 days per week and occasionally adjust hours for global coordination, maintenance windows, or critical incidents.

Equal Employment Opportunity:

iXsystems DBA TrueNAS, Inc. provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.