Senior Systems Engineer - Fulltime

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for a Senior Systems Engineer with a passion for human services.  This is an exciting opportunity to be involved with an organization focused on racial justice, second opportunities, diversity, equity and inclusion.

WHO WE ARE - Our Mission
We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

WHAT WE OFFER

At Pioneer, our employees are important. That’s why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance.

Compensation:

New hires start between $109,108 and $145,478 based on experience, qualifications, skills, competencies, internal equity, and market factors. While the full pay range is listed for this position for pay transparency, individual compensation is determined by various factors and may vary within the posted range.

Benefits:

Eligible after 30 days of full-time employment (minimum of 30 hours/week):

• Medical
• Flexible spending
• Dental
• Vision

Additional coverage after 60 days:

• Life
• AD&D
• Disability

Other benefits:

• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor's, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount
• Employee assistance program (EAP)

WHAT YOU'LL DO

The Senior Systems Engineer is responsible for designing, implementing, managing, and maintaining the technology and communication systems that support the PHS computer and Hybrid network infrastructure. This role ensures the stability, security, and scalability of all IT infrastructure, including both cloud and on-premises systems, to align with PHS's strategic direction and mission. The Senior Systems Engineer also provides leadership on technology initiatives, collaborates with stakeholders to identify and address business needs, and ensures the delivery of high-quality IT services to all PHS units.

PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee the design, configuration, and maintenance of servers, networks, and storage systems. Maintain security and operating system versions, revisions, and updates
• Ensure optimal performance, security, and availability of Pioneer IT infrastructure and email systems, including hybrid cloud environments
• Manage on-premises and hosted systems, hybrid configurations, and emerging technology deployments
• Support cloud virtualization platforms in Azure Landing Zone and other cloud resources to meet organizational needs
• Manage on-premises virtualization platforms such as VMware and vSphere to support on-premises IT operations
• Lead infrastructure projects from concept to completion, including requirement gathering, planning, and execution
• Develop and implement strategies for system upgrades, migrations, and scaling to accommodate growth
• Deploy and manage modern cloud solutions such as Azure Sentinel, Intune, Entra ID, and M365 to enhance operational efficiency and security. Leverage systems for threat detection and response, ensuring robust cybersecurity measures are in place
• Coach support staff and maintain runbooks and knowledge articles to improve faster first-line resolution improvement in IT processes and practices

• Conduct audits to ensure IT systems, networks, and processes comply with organizational policies and standards
• Implement and manage Azure Landing Zones to establish a secure and scalable cloud foundation

• Monitor and maintain cloud infrastructure to ensure compliance with best practices and security standards
• Conduct regular performance monitoring, system health checks, and preventive maintenance tasks
• Troubleshoot and resolve complex hardware, software, and network issues in a timely manner
• Maintain up-to-date documentation for system configurations, processes, and procedures
• Work closely with management to maintain alignment for IT infrastructure initiatives and support organizational goals
• Serve as a point of escalation for critical issues and provide expert-level support when needed
• Observe and implement IT Change Management protocols and principles for all system administration functions that impact technologies and end users
• Maintain and manage critical services in both on-premises and hybrid environments, ensuring connectivity and security
• Oversee backup and disaster recovery solutions for servers and critical data using industry-standard tools and methodologies
• Ensure the reliability and uptime of critical services, implementing proactive measures to minimize downtime
• Support the network team with software-defined Wide network and other advanced networking solutions for enhanced performance across remote sites and main hubs

QUALIFICATIONS REQUIRED:

• Bachelor’s degree in information technology or related field, and/or 5+ years equivalent work experience as a Senior Systems Engineer
• 8+ years of experience in systems engineering, IT infrastructure management, or a similar role
• 6+ years’ experience with Microsoft Server OS and system administration
• Advanced administration skills using Microsoft Server and Microsoft Exchange, including Active Directory, Group Policy, DNS, DHCP, VPN, and Remote Desktop/Terminal Services
• Hands-on experience with Microsoft Azure, including Azure VMs, virtual networking, storage, and integration with on-premises environments (hybrid)
• Experience managing and maintaining Microsoft 365 ecosystem services (Exchange Online, Teams, SharePoint Online, OneDrive) in hybrid or cloud-only deployments
• Strong experience with Entra ID (Azure AD), including identity management, Conditional Access, SSO, and MFA
• Experience deploying and administering Microsoft Intune for endpoint/device management and policy enforcement
• Expertise in managing Windows and Linux server environments
• Experience supporting Microsoft SQL Server systems and environments
• Proficiency in virtualization technologies such as VMware, vSphere, Hyper-V, and Azure VM-based workloads
• Strong understanding of networking concepts, including LAN/WAN, VLANs, firewalls, VPNs, and SD-WAN
• Experience managing and maintaining on-premises critical services such as Exchange (on-premises and hybrid) and backup systems
• Experience with IT security practices, tools, and frameworks such as:

• Microsoft Defender (EDR/XDR, Defender for Endpoint/Office/Cloud Apps)
• Azure Sentinel (Microsoft Sentinel) for SIEM/SOAR
• Cisco Umbrella or equivalent secure DNS/web gateway solutions

• Experience with infrastructure and application monitoring using tools such as SolarWinds and native Azure monitoring (Log Analytics, Azure Monitor)
• Strong skills in creating detailed documentation and delivering concise reports to both technical and non-technical audiences
• Strong problem-solving skills with the ability to troubleshoot complex technical issues across network, server, and cloud layers
• Excellent verbal, written and teamwork communication skills

PREFERRED/DESIRABLE

• Microsoft Always On experience
• Relevant certifications such as CCNA, Network +, MCSE, VCP, Azure Administrator/Architect, or AWS Certified Solutions Architect are highly desirable
• Experience with Microsoft Data Protection Manager
• Deep understanding of project management and continuous improvement processes
• Experience with Legal and regulatory requirements including HIPAA and CMMC for IT compliance

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement 

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.