Want to work in a mission-driven startup with huge reach and scale that is improving health in California? Come join our team!
Manifest MedEx is on a mission to connect healthcare in California. As the largest nonprofit health data network in California, Manifest MedEx (MX) is an integral part of the state’s health data infrastructure, combining and delivering crucial health information for more than 50 million individual records across every county throughout the state. We are committed to improving patient experience and reducing healthcare costs by making it easier for doctors, hospitals, health plans and other care providers to securely review, analyze and share health information.
Reporting to the Manager of Quality Assurance and Project Management, the Senior Systems Analyst will serve as the definitive technical expert and deployment leader for our new Social Health Information Exchange (SHIE). This individual is responsible for providing deep, specialized technical analysis, leading advanced troubleshooting efforts, and guaranteeing the technical fluency and successful adoption of the SHIE by both internal teams and external customers. This role requires strategic involvement in implementation, configuration, training, project status tracking, and ongoing technical support.
Responsibilities:
Technical Subject Matter Expertise & Analysis
Serve as the primary technical Subject Matter Expert (SME) for the SHIE, maintaining comprehensive knowledge of its underlying architecture, data flow, integration points, and API functionality.
Manage product configuration and reporting. Act as the technical lead for all product configuration requests, translating complex business rules into operational settings within the product.
Design and develop custom reports and dashboards within the product framework to meet business intelligence and operational reporting needs.
Manage and prioritize complex, Tier 2/Tier 3 technical support cases, coordinate with the vendor support team to diagnose root causes for system failures, integration issues, and data discrepancies.
Product Implementation & Customer Onboarding
Act as the main implementation liaison, guiding vendor teams during the product's deployment and integration into our environment.
Lead the technical onboarding process for external customers, ensuring successful adoption, integration, and alignment of the new product with their existing systems and workflows.
Partner directly with the vendor and HIE Operations teams to escalate, reproduce, and validate fixes for critical bugs and performance bottlenecks impacting deployments.
Project Coordination & Status Reporting
Track implementation progress by owning the process for tracking and reporting the status of technical implementation milestones for the vendor integration and all customer onboarding projects.
Status Reporting: Develop and maintain high-level status reports, including key performance indicators (KPIs) and risk flags, for internal stakeholders and executive review.
Meeting Management: Organize and lead recurring status update meetings, ensuring clear communication of progress, dependencies, and roadblocks between all parties involved (internal and external).
Documentation and Training Leadership
Develop and deliver specialized technical training programs and materials for internal teams (HIE Operations, Business Development, Product) and external customers, ensuring comprehensive product understanding and effective utilization.
Create, curate, and maintain high-quality technical documentation for the new SHIE, including configuration guides, architecture overviews, and system manuals.
Build and maintain the product's knowledge base and internal FAQs, ensuring information is current, accurate, and easily accessible.
Qualifications:
Bachelor’s degree in a technical field, or equivalent practical experience.
3-5 years of experience in a Technical Analyst, Technical Support, or Application Support role, including exposure to project coordination and/or application implementation related to health and/or social care integration.
Demonstrable experience working as an SME for a complex technical product or platform, including system configuration and reporting.
Strong proficiency in analyzing and troubleshooting system data flows, including familiarity with API concepts and reading/interpreting system logs.
Exceptional written and verbal communication skills, with the proven ability to articulate technical concepts clearly to both technical and non-technical audiences.
Experience interacting with customer IT teams, vendors, project managers, end users, and leadership across business, technical, and clinical functions
Ability to build and maintain respectful, productive internal and external relationships, that are professional, encourage collaboration, ensure accountability and allow the achievement of mutual objectives and strategies
Knowledge of the healthcare industry, including data standards such as HL7, FHIR, or similar integration protocols.
Understanding of Health Information Exchange (HIE) concepts as they pertain to both medical and social data
Note: This role is non-coding and focuses purely on product configuration, analysis, reporting, and project status management.
Prior experience in developing and delivering formal technical training or educational materials to both internal and external audiences is preferred, but not required
All candidates must pass a background check and drug screen.
Manifest MedEx is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
The base salary range for this full-time position is $150,000 - $170,000 + bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
