Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

About the Role

As a Senior AI Platform & Reliability Engineer, you will play a key role in ensuring the stability, security, and scalability of Veeam’s intelligent automation ecosystem. You’ll partner with engineering, security, and platform teams to build governance frameworks and resilient infrastructure that support both professional and citizen developers. Your work will help enable safe, scalable AI-driven automation across the organization while maintaining strong operational reliability and compliance.

What You’ll Do

Design and implement governance frameworks for automation and AI platforms across the enterprise
Manage deployment, scaling, and reliability of automation tools and supporting infrastructure
Build monitoring, observability, and alerting systems to ensure platform health and performance
Support automated incident response and recovery workflows to improve platform resilience
Drive lifecycle management practices to enable smooth promotion of automation assets to production
Ensure secure integrations, identity management, and compliance with company security standards
Collaborate with engineering and security teams to improve platform reliability and operational efficiency

Technologies You'll Work With

Microsoft Azure
Microsoft Power Platform
Copilot Studio
Microsoft Foundry
Automation platforms such as n8n, Zapier, or similar tools
Observability and monitoring platforms
Identity and security tooling

What You’ll Bring

7+ years of experience in site reliability engineering, cloud architecture, or systems engineering
Strong expertise in Azure cloud services and enterprise cloud environments
Hands-on experience with Microsoft Power Platform, Copilot Studio, or similar automation ecosystems
Experience managing and scaling automation platforms in complex environments
Proficiency in scripting or automation using modern tools or languages
Ability to design secure, scalable platform architectures
Strong collaboration skills and experience working across engineering and security teams

Bonus Skills

Experience building governance frameworks or platform operating models
Familiarity with enterprise observability, incident automation, or self-healing systems
Knowledge of identity architecture, DLP strategies, or tenant-level security models
Experience supporting citizen developer platforms or internal automation programs
Exposure to AI platform operations or enterprise automation strategy

What You’ll Get

Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
Retirement and social security contributions through Costa Rica’s statutory programs
Life insurance equal to 24x monthly salary, plus disability and funeral coverage
Daily cafeteria subsidy
Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

Senior System Reliability Engineer, AI Platform

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