JOB RESPONSIBILITIES:
- To ensure successful implementation of projects within schedule.
- To ensure SLAs are met and achieved the highest customer satisfaction.
- Oversee the design, development and implementation of clients system design requirements.
- Installs, configures, and tests operating systems, application software, and system management tools.
- To focus on key customer's IT infrastructure for further enhancement.
- To provide onsite post-sale support for Microsoft and Wintel server related problem, system integration, migration or upgrade of products below.
- Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.
- Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures.
- Liaise with internal sales, project manager and vendors for communicating project status and problem resolution.
- To provide after office-hour offsite standby 24x7 (rotation basis).
- To assist the system integration deployment project.
- To obtain job related Industry Certification for principal partnership requirement.
EXPERIENCE / SKILLS REQUIRED: Candidate must possess at least a Bachelor's Degree in relevant IT related field such as Computer Science, E&E or equivalent.
- Minimum of 2 years relevant experience in an IT environment preferably with good knowledge of Microsoft Windows platform.
- Preferably good working knowledge with the following:
- Good knowledge in IT troubleshooting and root cause analysis.
- Knowledge in DELL system solution is will have an advantage.
- Experience in the surveillance system (CCTV) industry will have an advantage.
- Possess strong leadership and interpersonal skills with a customer service mindset.
- Required Certification(s): MCSA or MCSE(preferable)
- Required language(s): English, Mandarin & Bahasa
- Preferably Junior Executives specializing in IT/Computer – System or equivalent
- Applicants must be willing to work in The Boulevard Office,Mid Valley City,KL.
- Candidate willing to travel outstation on project basis.
- Candidate willing to standby 24x7 (rotation basis).
