Senior Strategic Operations Manager

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.

As a Sr. Strategic Operations Manager, you will ensure that Mudflap’s operations are running efficiently, with world class customer experiences, and develop strategies for Mudflap’s future products. The Sr. Strategic Operations Manager is a cross-functional leader that leads different teams and products at Mudflap. They are a versatile operations generalist who can dive into their own analysis to drive business insights, optimize non-product functions, drive forward new product offerings and/or growth, and position others for success with a program management approach. 

Work Location: 

This role involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely.

To support our team, we offer:

• Commuter benefits to ease your travel
• Lunches and snacks to keep you fueled
• A collaborative, high-growth environment where you’ll work closely

Expectations (In this role, you will):

• Identify, own, and publish operational OKRs and KPIs, which will drive positive engagement and usage across Mudflap
• Leverage data and analysis to develop growth strategies and execution plans to optimize Mudflap functions and address business problems
• Design overall launch strategies and GTM programs for new product lines or initiatives, including managing external vendor relationships, evaluating business applications, and developing processes for onboarding and support
• Partner with internal teams, to optimize company functions, strengthen network and improve experience for drivers and merchants
• Lead cross-functional teams to scale operations, optimize organizational structures, and improve operational workflows and processes
• Present recommendations and results to management and key decision-makers

Experience (What we look for):

• 4+ years of experience in tech operations, project management, and/or business analytics roles
• Analytical skills: you can develop actionable insights from complex data. You have experience with data analysis, data manipulation, and data visualization tools. You are highly proficient in Excel/Sheets and SQL. Experience with Tableau, Python or similar is a plus
• Process Champion: you have experience implementing end-to-end workflows and processes from scratch for new, future products and existing operations
• Operations-minded: you find a way to get the function done and prioritize streamlining and improving processes
• Collaboration: you are a strong cross-functional leader, effective at managing multiple internal and external teams towards business goals
• Communication skills: you can communicate complicated insights and arguments both verbally and in writing

Perks and Benefits (What we offer): 

• Competitive salary and equity in a high-growth startup
• Multiple health benefit options
• Responsible Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (Mudfest!)

The base salary range for this role is $137,000 - $170,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. 

Company Overview (Who we are):

Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.

Here are the core values that we believe in and look for in new teammates:

• Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do
• Make it Count: Act like an owner by focusing on the impact of your work
• Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
• Sweat the Details: We keep our standards high and achieve them by paying attention to every detail
• Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible