This role enhances sales operations by optimizing processes and leveraging advanced analytics to improve performance and drive efficiency across diverse sales channels.
About FareHarbor
At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.
With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.
Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.
FareHarbor Core Values:
Why FareHarbor?
Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.
And since day one, we’ve known that our real success lies in our people—the Ohana.
With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.
From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.
About the Role
The Senior Strategic Operations Analyst, Sales Insights & Operations plays a critical role in optimizing the performance and scalability of the Sales organization. This includes designing and maintaining data-driven lead pool structures, enabling targeted cohort strategies and automations, and surfacing insights that drive closed business, realization, and team efficiency across the sales organization. The role blends operational intelligence, technical fluency, and cross-functional collaboration—leveraging tools such as Excel, AI, Tableau, and SQL—to deliver scalable systems and actionable performance analytics.
The ideal candidate thrives on transforming large datasets into clear, impactful insights, building and refining structured lead pools, project managing strategic sales cycle initiatives, and leveraging AI in innovative ways. This role also champions continuous process improvement, driving operational excellence through system design, standardized practices, and data-enabled decision-making. Success requires close collaboration with Sales leadership, Revenue Operations, Business Intelligence, Product, and Onboarding to support organizational growth and operational maturity.
What you’ll do here:
Portfolio Strategy & Account Operations
Insight Generation & Performance Analytics
Operational Scalability & Systems Optimization
Cross-Functional Collaboration & Strategic Initiatives
Requirements:
Benefits
Salary Range: $80,482-$120,722, plus 10% bonus potential
Please note you must be authorized to work in the United States for this position.
At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.
FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.
Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.
Health Insurance
Medical, dental + vision coverage
Life insurance
Life insurance policy
Paid Parental Leave
2 weeks paid grandparent leave
Paid Time Off
26 vacation days, 10 sick days & 12 paid holidays per year
FareHarbor builds powerful reservation and management tools for clients in the experiences industry, including boat rentals, museums, and food tours. Serving over 20,000 businesses across 90 countries, we are the largest provider in our field, focused on empowering our clients to operate more effectively and thrive.
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Operations Analyst Q&A's