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Nagarro

Senior Staff Engineer, ServiceNow (CSM & SPM)

full-time Remote

AI overview

Design, develop, and implement ServiceNow solutions primarily focused on SPM and CSM modules while collaborating across global teams to support enterprise-wide implementations.

REQUIREMENTS:

  • Total experience 8+ years
  • Strong hands-on experience in ServiceNow development.
  • Strong expertise in SPM (Strategic Portfolio Management) and CSM (Customer Service Management) modules.
  • Solid working experience with ITSM, Service Portal, and ServiceNow Integrations.
  • Mandatory ServiceNow SPM module certification
  • Proficient in ServiceNow scripting and configurations including: Business Rule, Client Scripts, UI Policies and UI Actions, Jelly scripting, AngularJS.
  • Experience in designing and implementing integrations using REST/SOAP APIs, MID Server, and third-party systems.
  • Good understanding of ITIL processes and best practices.
  • Exposure to additional ServiceNow modules such as ITOM, GRC, or HRSD is a plus
  • Strong analytical, troubleshooting, and problem-solving skills
  • Excellent communication skills with the ability to collaborate across global teams

RESPONSIBILITIES:

  • Design, develop, and implement ServiceNow solutions with a primary focus on SPM and CSM modules
  • Work closely with business stakeholders to gather requirements and translate them into scalable ServiceNow designs
  • Support enterprise-wide implementation of ServiceNow modules across multiple global locations
  • Develop and maintain technical specifications and solution documentation
  • Configure and customize ServiceNow applications using scripting and platform capabilities
  • Design, build, and support ServiceNow integrations with internal and external systems
  • Perform unit testing and component-level integration testing to ensure solution quality
  • Ensure solutions adhere to ServiceNow best practices, performance standards, and security guidelines
  • Provide technical guidance and mentorship to junior developers when required
  • Support post-implementation activities including enhancements, troubleshooting, and optimizations

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

 Nagarro

👋🏼 We're Nagarro.We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19,500+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!By this point in your career, it is not just about the tech you know or how well you can code. It is about what more you want to do with that knowledge. Can you help your teammates proceed in the right direction? Can you tackle the challenges our clients face while always looking to take our solutions one step further to succeed at an even higher level? Yes? You may be ready to join us.

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