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OKX

Senior Staff Engineer, Customer Genius

AI overview

Develop and design cutting-edge chatbot products and a next-generation Customer Support System while collaborating closely with cross-functional teams.
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa
 

About OKX

 
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the team

The Platform Service team is responsible for building products and tools for the growth of the global business, helping more users around the world embrace encrypted assets, as well as to help support the platform business to achieve rapid growth in more regions. The incumbent would be part of our Customer Genius product team to help build, scale and create next level support products such as chat bots and related products essential to a Customer Genius center. 

Responsibilities

  • Design and Development of cutting-edge chat bot and support related products on the exchange platform

  • Work closely with Product, Design and Marketing teams to drive rapid innovation in cross-functional teams

  • Build high availability high performance distributed service

  • Improve technology best practices and code reviews for peers

  • Build company’s own next generation Customer Support System to support customers over telephony, chat, email, messaging, social channels, communities. The Customer Support System includes operation ticket management, instant messaging, chatbot, help centers and customer data analysis etc.

Requirements

  • Bachelors in Science / Technology / Engineering / Mathematics

  • Min. 8 years of backend engineering experience

  • Experience in Microservices/ API development with Java/SpringBoot/SpringCloud.

  • Knowledgeable in multi-threading and distributed architecture. Understanding of mainstream messaging frameworks including Kafka etc.

  • Solid experience with relational databases

  • Comfortable with cloud-based Linux environment

  • Experience in practicing automated testing and continuous integration

 

Perks & Benefits

  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • Wellness and meal allowances
  • Comprehensive healthcare schemes for employees and dependants
  • More that we love to tell you along the process!
Notice: All official OKX vacancies are posted on this site. We are not affiliated with other third-party job boards except Linkedin.com, listings on other sites may be inaccurate or outdated. This is the only source of truth for applications.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

Perks & Benefits Extracted with AI

  • Education Stipend: L&D programs and Education subsidy for employees' growth and development
  • Health Insurance: Comprehensive healthcare schemes for employees and dependants
  • Team building programs and company events: Various team building programs and company events
  • Wellness Stipend: Wellness and meal allowances
OKX

OKX operates as a leading cryptocurrency exchange, providing users with a platform to buy, sell, and trade various digital assets such as Bitcoin, Ethereum, and XRP, while also offering tools for exploring Web3, decentralized finance (DeFi), and non-fu...

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