Senior Staff Engineer, Cloud - Infrastructure

REQUIREMENTS:

• Total experience 10+ years.
• Strong working expertise with observability and monitoring tools: Splunk, Datadog, ELK, Prometheus, or similar.
• Proven experience in anomaly detection, alert tuning, event correlation, and custom dashboards.
• Deep understanding of alert deduplication, incident impact scoring, and automation frameworks.
• Hands-on with automation platforms (Rundeck, StackStorm, Jenkins, or custom scripting).
• Strong Python expertise (scripting & automation) and proficiency in Bash or other scripting languages.
• Experience in leveraging AI/ML for Ops: log analysis, chatbot incident assistance, predictive alerts.
• Knowledge of multi-cloud platforms and tools like PolyCloud, Terraform, or CloudFormation.
• Strong experience with ITSM tools (ServiceNow, Remedy) and their integration into AIOps pipelines.
• Expertise in integrating ServiceNow via REST/SOAP APIs for incident automation, CMDB sync, and workflow orchestration.
• Working knowledge of ITIL processes and how AIOps enhances Incident, Problem, and Change Management.
• Exposure to CMDB integration, dependency graphs, and service maps for contextual alerting and automation.
• Excellent communication and collaboration skills, with the ability to interact effectively with senior stakeholders.

RESPONSIBILITIES:

• Understanding the client’s business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements.
• Mapping decisions with requirements and be able to translate the same to developers.
• Identifying different solutions and being able to narrow down the best option that meets the clients’ requirements.
• Defining guidelines and benchmarks for NFR considerations during project implementation.
• Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers.
• Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed.
• Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it.
• Understanding and relating technology integration scenarios and applying these learnings in projects.
• Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken.
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.