Senior Staff End User Computing & Mobility System Engineer (Global Operations IT)

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Job Overview 

We are seeking an experienced Senior Staff Engineer to lead the support and introduction of new IT technologies for End User Computing (PDA, Systems, Network, Linux, Thin client, Client engineering) in our Fulfillment Operations. The ideal candidate will have a strong technical background, leadership skills, and experience in managing technology operations for e-commerce or retail companies. Experienced in E-Commerce with minimum 5 Years of experience in launching buildings , managing IT Infrastructure and adopting new Global standards and introducing new technology.

Responsible for endpoint IT hardware, end-user services, the introduction of new technology, and innovative solutions for Coupang’s Fulfillment Centers and Logistic Centers operations, in alignment with the business objectives of the organization. The End User Services Staff Engineer will provide technical expertise and leadership to end-user services IT staff, on the Network and System Engineering L1/L2 support enablement and maintenance of endpoint IT hardware, networks, client technologies, business applications. Should lead analysis, problem-solving, and project management for new business and IT initiatives. This person will be directly responsible for Asset Management, Service Desk L1/L2 Support and FC Client Engineering through Technology enablement.

What You Will Do
- Support and introduce new IT technologies for End User Computing, including PDA, Systems, Network, Linux, Thin client, and Client engineering.
- Lead the launch and management of Warehouse technology operations, including automation and robotics.
- Manage people without authority, influencing and guiding cross-functional teams to achieve technology goals.
- Troubleshoot and resolve complex technical issues in System engineering, Networks, and End User Computing.
- Launch and manage remote support, zero-touch deployment, and automation initiatives.
- Analyze data for asset management, MDM management, client engineering tool, and automation.
- Lead the migration of Windows to Linux and Chrome to Linux for highly flexible and reliable system deployments.
- Launch and manage remote deployment of end-user computing solutions.
- Develop and manage monitoring systems and dashboards for end-user devices.
- Drive efficiency generation projects and Kaizens for Warehouse operations.

Basic Qualifications
- Minimum 6 years of experience in supporting and introducing new IT technologies for End User Computing in an e-commerce or retail company.
- Total experience of 15-20 years in IT technology, with a focus on Fulfillment Operations.
- Bachelor's or Master's degree in Computer Science, Engineering, or related field (B.Tech, MS, MTech).
- One of the following certifications: CCNA, MCSE, CCNP.
- Proven experience in launching and managing Warehouse automation technology, including robotics and automation.
- Experience in managing and launching monitoring systems and dashboards for end-user devices.
- Strong technical leadership skills, with experience as an individual contributor or technology leader.
- Excellent problem-solving, communication, and collaboration skills.

Preferred Qualifications
- Experience in e-commerce or retail industry, preferably in Fulfillment Operations.
- Knowledge of Linux, thin client, and client engineering technologies.
- Experience with automation tools and technologies, such as robotics and automation.
- Strong analytical and problem-solving skills, with experience in data analysis and asset management.

Recruitment Process and Others

Recruitment Process

• Application Review - 1st Interview - 2nd Interview - Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
• https://privacy.coupang.com/en/land/jobs/

Document Return Policy

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email ([email protected]). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.