Staff Data Analyst (Post Purchase Experience)

Company Introduction:

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. 

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.   

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. 

Role Overview:
As a product data analyst, you will be responsible for analyzing our tens of millions of data points and providing actionable insight for product managers and leadership. This insight will help us to create WOW experience for our customers. Product Analytics creates meaningful insights, seeks answers to complex business questions, and enables a better understanding of customer behavior.

This is a rare opportunity to be part of a diverse, growing, and dynamic team with so much upward growth potential. You will be part of an international expansion team where you will get a broad end-to-end view of aggressive expansion of an e-commerce business.

What will you do:

• Collaborate and be a thought partner with/for product managers, designers, program managers, engineers, and other stakeholders to make data-driven decisions.
• Create and provide new customer experience metrics and insights to ensure the best shopping experience for our customers.
• Telling your data story to product and business leadership 
• Co-build analytic culture as part of a growing data team 
• Creating analytic products to help with data-driven decision making

Essential Qualifications

• Expert SQL knowledge, with 7+ years’ work experience in data analytics
• Experience in providing clear and actionable recommendations by analyzing a vast amount of data 
• Ability to take work into your own hands with a sense of responsibility and exercise judgment to act in fast-paced and dynamic environment
• Great ability to think critically and solve nonstructural problems
• Strong communication skills to share analysis results in clear and concise manners 
• Experience with big data tools like Hadoop, Spark, and Presto
• Experience with BI tools like Tableau, Metabase, Looker, etc.
• Bachelor’s degree in statistics, computer engineering or any other analytic disciplines 

Preferred Qualifications:

• Experience with Python and R/SAS, or other statistical packages
• Experience in working with version control (Git, SVN, etc.)  
• Well diverse in or comfortable with learning new modern data tools 
• Master’s degree in statistics or engineering or equivalent experience
• Experience analyzing e-commerce and customer behavior logs
• Strong English skills (both verbal and written) are a plus but not a requirement

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/