Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission:

At Zocdoc, we’re on a mission to give power to the patient—and that starts with enabling our engineering teams to build and ship software safely, efficiently, and with confidence.

As a Senior Staff AI DevEx Platform Engineer, you will help define and evolve Zocdoc’s internal AI-driven approach to developer platform and developer experience. Your work will focus on building the foundational systems, tooling, and paved roads that create leverage across our engineering organization—accelerating delivery while improving reliability, consistency, and developer experience.

This role sits within the Infrastructure organization and you will partner closely with engineering, product, and infrastructure leaders to shape platform strategy and translate it into practical, adoptable solutions. The role balances strategic platform direction with hands-on technical leadership, with the goal of reducing friction across the development lifecycle and enabling teams to focus on improving healthcare access rather than infrastructure scaffolding.

You will play a central role in defining how developers at Zocdoc build, test, and deploy software—through agentic AI, self-service capabilities, composable platform patterns, and opinionated but flexible paved roads. Your work will abstract operational complexity, improve testability and safety, and streamline the developer journey across frontend, backend, and mobile surfaces.

You’ll enjoy this role if you are…

Enjoy shaping developer-facing platforms that enable productivity, consistency, and autonomy
Are motivated by org-level leverage rather than owning a single service or team
Like designing cohesive developer experiences across a growing, distributed engineering organization
Care deeply about developer empathy, usability, and reducing cognitive load
Prefer solving ambiguous problems through thoughtful design, iteration, and collaboration
Are comfortable influencing outcomes through clear communication and shared context, not authority alone
Find satisfaction in building systems that scale predictably and help other engineers succeed

Your day to day is…

Define and evolve the technical direction of Zocdoc’s internal developer platform, including paved roads, tooling, and shared workflows
Design and architect platform services that are secure, scalable, and intentionally easy to use
Partner cross-functionally with Engineering, Product, and Infrastructure leaders to align platform capabilities with real developer needs
Identify developer pain points, prioritize high-impact investments, and treat the platform as an internal product
Improve measurable developer outcomes, such as build times, deployment safety, feedback loops, and operational simplicity
Establish and track success metrics for platform adoption, developer enablement, and reliability
Guide strategic investments in platform capabilities, including responsible use of AI across the developer journey
Act as a technical multiplier by mentoring engineers, shaping shared patterns, and raising the bar for architectural quality
Ensure platform standards align with security, compliance, and reliability expectations without becoming a bottleneck
Contribute to a culture of experimentation, learning, and continuous improvement

You’ll be successful in this role if you have…

Have significant and proven experience building or evolving internal developer platforms, productivity tooling, or CI/CD systems used by multiple teams
Bring strong judgment around platform design, abstractions, and APIs, balancing standardization with flexibility
Have architected and operated distributed systems in AWS or similar cloud environments
Can translate technical vision into measurable impact through prioritization and execution
Communicate technical trade-offs clearly and help stakeholders align around well-reasoned decisions
Are motivated by enabling other engineers to build reliable, scalable, and secure systems with confidence
Value learning, curiosity, and operational excellence—and help foster those qualities in others

Benefits

Flexible work environment
Unlimited Vacation(if salaried) / Competitive PTO (if hourly)
100% paid employee health benefit options (including medical, dental, and vision)
401(k) with employer funded match
Corporate wellness program with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

Remote Base Salary Range

$240,000—$300,000 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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Senior Staff, AI DevEx Platform Engineer

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