At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
NiCE is looking for a product manager for managing innovative Contact Center (CC) in quality Management Solution.
If you like the challenge of building the future market-leading CC recording & integration solutions that will be used by millions of users and have the passion for delivering great innovative product, this is the right position for you.
Continuously develop and refine the vision and strategy for NiCE Quality Management & integration solutions
Manage the complete product life cycle from concept through execution and roll out
Lead corporate functions to develop and execute effective go-to-market plans including closely working with sales, pre-sales, marketing and portfolio teams
Maintain a deep understanding of the market, the eco-system, the business environment, existing customers and prospects
Collaborate with presales, sales, partners and customers to maintain product knowledge, ensure clear communication and enable ongoing business
Create and maintain the product roadmap and backlog, derived from the product vision, strategy and go-to-market
Lead R&D to deliver on the product backlog with high quality taking time to market into mind,
Bachelor’s degree in a technical discipline, preferably Computer Science or Engineering
12+ years’ experience with software product management, professional services, or in another relevant role
This is a high-impact role ideal for someone who thrives on dynamism, collaboration, and delivering clarity in complex environments. Specific responsibilities include:
Strategic Planning & Alignment. Hub Portfolio Roadmap Management. Cross-Functional Collaboration. Communication & Transparency
Build and deliver executive-level presentations and planning artifacts
Excellent written and oral communication skills
Demonstrated experience as a persuasive and persistent advocate for customer needs
Excellent cross-functional team leader with project management skills
Demonstrated ability to take the initiative and work in a self-directed manner
Ability to thrive in a changing environment
Ability to communicate comfortably across all levels of corporate structure
Ability to work with sales executives and assist with opportunities as subject matter expert, especially when offerings are new to market
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 8761
Reporting into:Director
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
[Temp Description] Why NICE? NICE works with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. But, of course, world-class cloud software and incredible customer experience don’t build themselves. Every success at NICE starts with the passionate, collaborative people who work here—all committed to pushing the envelope of what technology can do for our customers, while also striving for individual and collective growth.
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