Senior Specialist, Policy Operations

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to more than 250 team members across key business areas in the country, and we are looking to continue growing by providing team members with the best work experience.

We are seeking a Senior Policy Operations Specialist to join our Policy Ops team. In this role, you will focus on operationalizing policies for external partnerships, ensuring our safety and operational standards are effectively implemented as new business initiatives launch. This position requires strong cross-functional collaboration, attention to detail, and the ability to translate policies into scalable operational processes.

You will work closely with the Policy Operations Lead, receiving regular guidance and mentorship while building expertise in policy implementation and operational execution.

Responsibilities:

• Policy Operationalization and Implementation
  • Operationalize policies developed by the Policy Development team for external partnerships, including autonomous vehicle and international expansion initiatives
  • Translate finalized policies into actionable operational procedures, workflows, and agent guidelines
  • Build and maintain operational procedures, workflows, and agent guidelines to support policy rollouts and updates
  • Establish and manage a structured system for version control and policy record-keeping
  • Collaborate with Partnership, Legal, Product, and Operations teams to ensure smooth implementation
• Operational Excellence
  • Identify implementation gaps and propose process solutions aligned with safety standards
  • Support impact analysis and sizing for new policy rollouts
  • Develop scalable frameworks for policy implementation across teams and regions
  • Track and report on policy effectiveness through defined metrics and feedback loops
• Stakeholder Management and Communication
  • Coordinate with partnership teams to understand timelines, requirements, and edge cases
  • Communicate operational changes clearly to relevant internal teams
  • Surface risks, blockers, and implementation challenges to leadership in a timely manner
  • Partner with the Policy Development team to flag operational considerations during policy creation

Experience:

• Required Experience
  • 2-4 years of experience in operations, policy operations, trust & safety, or a related field
  • Demonstrated ability to translate policies into clear operational procedures and workflows
  • Experience collaborating cross-functionally with partnerships, legal, product, or training teams
  • Strong written communication skills and attention to detail
  • Ability to manage multiple workstreams and adapt to shifting priorities
• Preferred Experience
  • Experience in a fast-growing technology company or marketplace platform
  • Background in policy operations related to online safety, content moderation, or user protection
  • Familiarity with mobility, logistics, or autonomous vehicle platforms
• Skills and Attributes
  • Strong operational and execution-focused mindset
  • Detail-oriented with superior organizational capabilities
  • Clear and concise written and verbal communication
  • Comfortable working with ambiguity and evolving requirements
  • Collaborative and receptive to feedback

Please submit your resume in English.

*No EEO language per legal