Senior Solutions Engineer, Enterprise Automation

Senior Solutions Engineer (Enterprise Automation) — Berlin (Preferred) | EMEA Scope, Global Customers Foxit’s Enterprise Automation business is scaling fast — more customers, larger deployments, and a broader product footprint. We’re adding a second Senior Solutions Engineer to serve as a parallel owner and direct backup for mission-critical technical responsibilities across Rendition Server and related Enterprise Automation products. This role is ideally based in Berlin and aligned to EMEA recruiting, while supporting customers, partners, and internal teams globally. What You’ll Do 1) Pre-Sales Technical Leadership (Rendition Server) Partner with Sales across EMEA, US, and APAC to drive technical wins Support closed markets including Japan, China, Taiwan, and Korea Enable channel partners, SIs, and resellers Run technical discovery, architecture discussions, demos, and scenario-based positioning Own technical responses for RFPs/tenders and help customers build internal approval cases Set up and support customer trials (typically 6 weeks to 6 months) 2) Post-Sales & Production Ownership Provide post-sales technical ownership for ~55 enterprise customers worldwide (plus growing eSign environments) Support both direct and partner-led deployments Serve as an escalation point for production environments where downtime isn’t an option Support large-scale deployments processing hundreds of millions to billions of pages per year Engage customers via Salesforce, email, and direct calls to drive resolution and stability 3) Product Partnership (Enterprise Automation) Work closely with Product Management on planning, prioritization, and release readiness Support integration efforts across Rendition Server, Smart Redact Server, and IDP Join customer conversations tied to security audits, architecture reviews, and feature requests 4) Intelligent Document Processing (IDP) Enablement Identify strong-fit customers and use cases for IDP Participate in internal strategy and planning calls Co-lead customer engagements as the technical solution owner Position IDP as an enterprise solution and entry point during presentations Optional Areas (Nice to Have / Depending on Need) PDF Compressor: help with complex escalations and renewal/support situations CVision legacy products: advanced support for OpenText integrations (Captiva, Documentum) Developer/Engineering support: reproduce edge cases, validate fixes, reduce engineering load; coordinate with vendors (e.g., Callas, Tungsten) Cross-functional support: provide technical input for Finance (delivery/audit questions) and Marketing (data sheets, white papers) What We’re Looking For Experience in PDF, document management, and document-centric workflows Strong track record across pre-sales + post-sales technical ownership Comfort supporting mission-critical, high-volume production environments Solid understanding of server architectures (on-prem, virtualized, cloud, hybrid) Clear communicator with customers, partners, and internal stakeholders Proficient in German for effective communication with local clients and teams Able to operate independently while coordinating tightly with Sales, Support, and Product Location & Scope Preferred location: Berlin (EMEA) Global customer coverage across EMEA, Americas, and APAC Occasional travel for strategic customers and internal collaboration