Senior Solutions Consultant

About Us

Freshdesk Inc. is the leading provider of cloud-based customer engagement software.  Freshdesk’s suite of products include the flagship product, Freshdesk, which allows organizations to support customers through email, phone, websites, forums, and social media; Freshservice, a cloud-based service desk and IT service management solution; Hotline.io, an in-app support and engagement platform for mobile-first businesses; and Freshsales, a CRM solution and sales system for high-velocity sales teams. With powerful features, an intuitive interface and a freemium pricing model, Freshdesk’s products are widely used by teams and companies of all sizes, from SMB to enterprise. Based in San Bruno, California, with offices in Germany, the United Kingdom, Australia and India, Freshdesk is backed by Tiger Global Management, Accel Partners, and Google Capital. The company has over 80,000 customers around the world including 3M, Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.

About The Position

• Support the sales team by taking a consultative role in customers’ evaluation processes, including making architectural recommendations, troubleshooting configuration issues, and managing correspondence with other Freshdesk functions
• Articulate and educate on technical concepts to a variety of audiences, including customer support leaders, IT operations professionals, and senior IT management
• Sell the value of Freshdesk various products using multiple formats/channels, including phone, presentation, and live/online product demonstrations

Position Deliverables

• Create and deliver custom product demonstrations to support the sales cycle
• Perform technical discovery with customer prospects and quickly architect/build proposed solutions using Freshdesk products
• Successfully manage and execute technical proof of concepts (POCs), on-site or remote
• Able to respond to functional and technical elements of RFIs/RFPs
• Collect feedback from the field, synthesize, analyze and channel to Product Management and Engineering for product roadmap
• Responsible for representing the product to customers and at field events such as conferences, seminars, etc.
• Support Marketing with developer marketing and evangelism activities, including writing blogs, participating in demo-driven webinars, and speaking at industry events

Job Requirements

• 5+ years experience as a Sales Consultant within an enterprise software organization.
• Experience working on complex sales cycles, preferably from a Fortune 1000 context
• Ideally, experience selling CRM and Support, or related software
• Experience working with large and complex datasets, ability to quickly comprehend, tie together and utilize fragmented and often low quality data/sources for compelling custom content
• Knowledge of SaaS business model, SaaS technologies, and related applications
• Experience with ITSM and ITIL a big plus
• Experience with RDBMS, SQL and ETL concepts and technologies
• Experience with web dev technologies (JavaScript, HTML, CSS) a big plus
• Capable of working on a cross-functional team to solve business & tech problems
• Solid verbal, written, presentation and interpersonal communication skills
• Proven time management skills in a dynamic sales environment
• B.S. Information Systems, Computer Science, or equivalent work experience
• Highly driven individual with an execution focus and a strong sense of urgency
• Self-directed and resourceful / entrepreneurial experience and attitude
• Handle details accurately and in a timely manner.
• Willingness to travel approx 25% including on-sites with prospects & customers

Freshdesk offers competitive salary, stock options and benefits