About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview:

The Senior Solutions Director will be seen as a technical leader, with deep expertise in Diligent’s Risk & Audit products. This position plays an instrumental role in supporting revenue growth by understanding customer needs, tailoring solutions, and influencing decisions through addressing specific and complex challenges.

This individual contributor role involves engaging with customers, managing opportunities, and ensuring alignment throughout the customer journey. As a trusted advisor, the Senior Solutions Director will collaborate closely with the Accounts team, providing technical expertise during co-selling or solution discussions. A key element of this position is coaching and sharing domain knowledge with colleagues to help them build a deeper understanding of Diligent’s products.

The role requires a commercially aware, collaborative individual with a proven ability to influence and deliver results. The Senior Solutions Director embodies our culture and values and has demonstrated experience partnering with stakeholders to achieve shared objectives.

Key Responsibilities

Demonstrates an expert level of technical knowledge in Diligent’s Risk & Audit products and solutions.
Uses sound judgment, technical expertise and analytical thinking to propose different solutions to address more complex customer issues.
Adopts a ‘solutions’ selling approach, understanding customer needs, and developing solutions through the lens of the Diligent One Platform.
Ensure high levels of prospect satisfaction through proactive outreach with relevant insights and regular follow-ups to drive new opportunities.
Collaborate with the Sales team to create strategic account plans including proposals, presentations, and other sales materials that highlight the product solutions’ technical capabilities and advantages to address customer needs.
Coach and support the development of the Sales team internally by enhancing their technical knowledge, understanding of business value and developing their professional skills through curated learning forums.
Effectively utilise sales tools to prospect new leads, schedule initial meetings, increase win rates and generate bookings.
Accurately maintain CRM records, forecast and report out on projected bookings, deals closed etc. on a regular basis. 
Utilises external insights of the competitor landscape, including customers’ business strategy and the direction of the industry to inform the creation of strategic account plans.

Required Experience/Skills:

Experience in the Risk & Audit domain is essential. While strategic sales experience is a plus, we are equally interested in Risk & Audit professionals who may not have a formal sales background.
Desirable to have proven ability to navigate complex sales cycles and manage large, complex deal negotiations with strategic clients.
Ability to build and maintain relationships with diverse stakeholders at different levels of the organisation.
Continuous learning, including a desire to develop knowledge and expertise in internal products, external industry trends and the customer landscape.
Strong communication, presentation and influencing skills.
A high level of curiosity and empathy with the ability to understand a potential customer's context, issues and pain points through effective questioning and listening.
Self-motivated, results-driven, and ability to work in a fast-paced and dynamic environment.
Fluency in German & English Language.

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}

Senior Solution Sales Director (Risk & Audit Expert)

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