We are executing a major digital modernization program for our customer to transform the guest experience. This Project aims to deliver a unified, personalized digital journey across web and mobile platforms - integrating a modern Conversational Concierge and a Unified Booking Experience.
We are looking for a Senior Solution Architect to own the end-to-end solution design. You will bridge the gap between our "Connected Guest Journey" business vision and the technical reality on Microsoft Azure and all the relevant 3rd party services (e.g. Mulesoft, Salesforce CRM, Contentful CMS). You will drive the architecture from discovery through to Key Design Decisions (KDDs) and formal Operational Design Concepts (ODC), ensuring security, scalability, and seamless identity management (CIAM) and observability are addressed from day one.
Core Architecture & Governance
End-to-End Ownership: Own the entire solution architecture, ensuring a seamless experience in guest flows.
Design Governance: Own and write corporate-level documentation SDD (Solution Design Documentation). You will produce the ODC (Outstanding Design Consideration) and KDD (Key Design Decisions), acting as the "source of truth" for engineering teams.
Stakeholder Management: Facilitate workshops with business stakeholders and present designs in Technical Design Authority (TDA) forums.
Identity & Security (MS Entra Focus)
Unified Guest Identity: Architect a centralized identity strategy using e.g. Microsoft Entra (External ID / B2C) to enable a "Single View of the Guest" across web, mobile, and all the supported services (e.g. booking, concierge, etc.).
Security & Compliance: Drive security-by-design, including threat modeling, secrets management, and PII protection within a data-rich environment.
Cloud Platform & DevOps
Azure Strategy: Design solutions aligned with the Azure Cloud Adoption Framework (CAF) and Landing Zone patterns, ensuring separation of concerns between platform and workload.
DevOps Integration: Partner with DevOps to define CI/CD, IaC (Terraform), and release strategies that support frequent deployments without disrupting the guest experience.
Observability: Address NFRs for observability to trace the "Connected Guest Journey" across distributed services (front-end, CMS, CRM, booking engine, data analytics).
Experience: Proven experience as a Senior/Lead Solution Architect for enterprise-grade B2C digital platforms (Web & Mobile, Cloud).
Azure Mastery: Deep hands-on background with Azure PaaS, Networking, API Management, and Integration services.
Governance Rigor: Ability to produce structured, defensible specs (ODC, KDD, SDD/HLD) that pass formal design reviews.
Identity Expertise: Strong knowledge of Microsoft Entra / IDaaS in a B2C context. You understand how to unify identities across different channels (Web vs Mobile) using modern standards.
DevOps Fluency: Solid understanding of modern CI/CD, Infrastructure as Code, and operational readiness.
Communication: Excellent ability to translate business goals into technical architecture and negotiate (technical-business) trade-offs.
Modern Backend Stack: Experience designing architectures using Node.js, Fastify, and oRPC.
Mobile Architecture: Experience with front-ends, both mobile and web (React Native, Next.js).
Concierge/Conversational Tech: Experience integrating Chatbots, AI/LLM services.
Data & Analytics Integration: Experience designing architectures that feed into Data Lakes/Analytics platforms (supporting the "DnA" aspect of the project).
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