Enhance customer satisfaction by managing technical requests and collaborating with multiple departments to improve user experience and product compatibility.
About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
Jobe Code: 2025TECH-217
Job Responsibilities:
To be Responsible for raising the quality level of handling customer technical requests/inquiries/problems and addressing its root causes to drive improvement in customer experience.
To Own all customer inquiries regarding Integration, business dashboard, business app ,admin dashboard and star app) and other business solutions till closure and post resolution call to ensure customer satisfaction
To Communicate with different department within Bosta for Enhancing Process, facilitate customer experience & finding Resolution or workarounds for repeated issues
To Provide updated troubleshooting and self-help materials to the customers and internal departments
To Conduct outbound calls for problems received from customers through any touch point (Ticketing system, whatsapp & phone calls) or received through mailbox to ensure solving the customer problem according to the SLA
To Escalate all technical inquiries to product team through a standard SLA whenever needed and ensure that all escalations contain complete information to ensure resolution targets are achievable
To Attend different UATs to ensure that any new business feature is compatible with systems and internal processes.
Job Qualifications:
Bachelor’s degree in Computer Science or a related field.
minimum 3 years of experience in the same field
Strong academic record.
Experience with open-source technologies is preferred.
Familiarity with JavaScript and both relational and non-relational databases is preferred.
Bosta delivery will ship your products anywhere in Egypt. With the fastest courier service in Egypt & Bosta logisitcs you won't worry about delivery or tracking
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