Senior Software QA Manager
TLDR
Lead and transform quality assurance practices, manage a growing QA team, and enhance software quality through innovative testing methodologies and automation strategies.
Senior Software QA Manager
About the Role
Key Responsibilities
- Lead a transformation of the current quality assurance practices.
- Manage and develop a team of 5+ members, setting clear expectations around ownership of product quality.
- Actively partner with Customer Support to analyze support tickets, identify recurring issues, high-impact defects, and quality gaps.
- Work closely with Product and Development teams to review requirements through a customer-impact lens.
- Improve defect prevention, not just detection.
- Plan and deliver a noticeable reduction in repeat customer-reported issues.
- Ensure testing cycles become faster without sacrificing coverage or confidence.
- Share learnings and patterns discovered from customer data with other QA teams.
Required Skills & Qualifications
- 7+ years of experience in software quality assurance, including 5+ years holding a QA/QC/Test Manager title.
- Proven track record of building and scaling QA teams, including hiring, mentoring, and performance management.
- Strong understanding of test automation and exploratory testing.
- Strong understanding of CI/CD and modern SDLC.
- Strong understanding of defect management and release processes.
- Ability to strategically assess and guide the use of generative AI in QA workflows, even without direct implementation responsibilities.
- Proven ability to improve customer-perceived quality.
- Experience implementing QA metrics and driving improvements in efficiency, automation, and product quality.
- Excellent communication skills, both technical and non-technical. English proficiency at upper-intermediate level or higher.
- Experience managing QA for SaaS or enterprise software with complex integrations (ideally involving Microsoft 365)
- Participation in initiatives involving AI agents or co-pilot-style tools to enhance QA workflows
- Experience working closely with Support or Customer Success teams
- Familiarity with backup, storage, or data protection solutions
- Experience working with cloud storage platforms (e.g., AWS S3, Wasabi, Azure) and virtualization technologies (e.g., VMware, Hyper-V, Proxmox)
Additional Information
- Base Salary: Up to $3500 (excluding KPI bonus)
- Flexible working hours
- 13-month bonus & performance bonus
- 100% salary on probationary period
- Private health care package
- Premium health care check
- Gift (cash/voucher) for every special occasion: New Year's Eve, Tet holidays, International Women's Day, International Children's Day, Mid-Autumn Festival, and Birthday
- 15-18 annual leaves/year, 5 sick leaves, and additional leaves (up to 3 days)
- Team building
- Free and unlimited snacks, tea, coffee, and by-choice request.
Benefits
Flexible Work Hours
Flexible working hours
Free Meals & Snacks
Free and unlimited snacks, tea, coffee, and by-choice request.
Health Insurance
Private health care package
Gifts for special occasions
Gift (cash/voucher) for every special occasion: New Year's Eve, Tet holidays, International Women's Day, International Children's Day, Mid-Autumn Festival, and Birthday
Paid Time Off
15-18 annual leaves/year, 5 sick leaves, and additional leaves (up to 3 days)
Qode is a technology-driven platform that transforms how recruiters and candidates connect by leveraging data and automation. Our solutions streamline the hiring process through machine learning, creating private talent pools and automating workflows, ultimately enhancing the quality of candidate evaluation and decision-making. With our no-code tools, we empower organizations to develop tailored recruitment strategies without needing extensive technical skills.
- Industry
- Internet Software & Services