Senior Software Engineer (ServiceNow)

• At least 4 years of hands-on ServiceNow development and customization (server- and client-side scripting, Business Rules, Script Includes, UI Actions, Client Scripts, UI Policies, Update Sets, Import Sets, Transformation Maps, etc.)
• Experience with Flow Designer, building Service Portal widgets and UI Builder applications.
• Strong JavaScript (ES6+) skills and familiarity with AngularJS/ServiceNow UI frameworks.
• Understanding of core ITSM/CSM modules (Case, Incident, Problem, Change, Request, Knowledge Management).
• Excellent problem-solving skills, clear written and verbal communication, ability to collaborate across the teams.

• Experience in integrating ServiceNow with external systems (CRMs, Identity Providers, etc.) for inbound and outbound data flow. 
• Hands-on integration of large language models (GPT-based agents, Azure OpenAI, Azure AI Search, etc.) into business workflows.
• ServiceNow Certified System Administrator, Certified Application Developer or other platform certifications.
• Experience with C# and ASP.NET
• Front-end development frameworks beyond ServiceNow (React, Vue.js, etc.)
• Performance tuning, security hardening and architecture design of high-volume enterprise ServiceNow instances.

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