Senior Software Engineer

ABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue.  Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves: - Partnered with enterprise brands like Google, AAA, Ro, Coursera - Raised $82M (top tier investors including Emergence & Homebrew) - Completed 250MM+ calls - Driven $7B revenue for customers - Scaled to $## ARR - Built amazing NYC (NoMad) in office culture ABOUT THE ROLE: We’re searching for a Senior Software Engineer who is ready to redefine how businesses connect with customers. At Regal, you’ll work on systems that power millions of high-stakes interactions for leaders in healthcare, financial services, education, and other high-consideration industries. Our platform brings together AI agents, VoIP, SMS, email, and real-time event data to give businesses a single, intelligent interface for orchestrating every customer touchpoint. We enable scalable, human-like conversations that drive real results by leveraging the power of AI-driven automation, ML, and predictive analytics, along with Twilio’s APIs and Regal’s event-streaming architecture. Engineers at Regal own problems end-to-end. You’ll influence product direction, shape technical strategy, and ship features that immediately reach large, active user bases. Join us to push boundaries, simplify complex workflows, and craft customer experiences that feel less like software and more like magic. OUR STACK: Libraries / Frameworks: React, Nest.js, GraphQL Programming Languages: Typescript, Python Infrastructure: Postgres, Redis, Kinesis, DynamoDB, AI/ML Pipelines RESPONSIBILITIES:

Act as a key contributor to Regal’s backend systems and Node-based APIs, helping execute against our product roadmap and delivering high-quality, scalable systems in collaboration with the Product and Design teams

Develop and integrate AI-driven features into our communication workflows, leveraging LLMs to drive customer engagement and automation

Improve the observability and throughput of our APIs and services

Act as a force multiplier for the engineering team on building new functionality - including digging into the code to unblock them, helping them with design and technology adoption choices, and acting as a mentor

Set standards across the Engineering team for best practices, scalability, maintainability, and performance

Set standards for monitoring system performance and debugging / investigating issues

Provide on-call support for the application and work to triage production issues

ABOUT YOU:

5-12+ years of experience building production-ready, web-scale platforms in a high-growth environment

Fluent in Node.js with Typescript backends

Extensive experience with Python OR expert level experience with a strongly typed language like Go or Java

Fluent in AI-assisted software development: able to use LLMs as a force multiplier for coding, debugging, documentation, testing, and architecture while upholding high engineering standards

Experience with AI/ML technologies such as NLP, LLMs, or predictive analytics is a plus

Ability to articulate the value of complex architectural work to business stakeholders

Extensive experience with building cloud native solutions (AWS preferred)

Extensive experience with real-time streaming event processing

Passion for learning and mentoring, continually leveling up your skills while helping others do the same

Drives impact through collaboration, leading discussions within your team and across functions to solve complex problems together

A desire to be part of a values-driven Engineering team where integrity, curiosity, and ownership guide every decision

BENEFITS/PERKS:

We care about your health! 

Medical, Dental, and Vision plans - 80% covered by the company

Flexible PTO & 11 paid holidays/year 

We care about future you!

401k Plan

Paid parental leave

Pre-tax commuter benefits 

We care about connection!

In-office breakfast and snacks daily

Happy hours, team outings, & annual off-sites

Complete laptop workstation 

& more to come!