Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.
Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.
We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.
At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
We are looking for engaged and passionate Senior Software Engineer to join our growing engineering department and be part of our Authentication team in EMEA.
As a Senior Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.
Quality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescripts back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).
On Authentication & Authorization team we are working with SAML, SSO, OAuth 2.0, granular permission system and GraphQL as Backend for Front-end (BFF). We have serverless architecture based on AWS services (Lambda, Cognito, SNS, SQS, DynamoDB, ApiGateway, ...)
Your mission @ Aircall:
Be part of an engineering organization delivering high quality, secure, and scalable solutions to Aircall clients
Write clean scalable code using Typescript / Node.js, test and deploy applications and systems
Have key responsibilities within the requirements analysis, solution design, architecture, and end-to-end delivery of key modules in order to provide business solutions
Involvement in product and platform performance optimization and live site monitoringMentor junior team members
Participate in an on-call rotation to respond to critical system issues and ensure continuous system reliability
A little about you:
You have at least 7+ experience in back-end development, using TypeScript & NodeJS, with a focus on delivering for security, scalability, availability, and performance.
You have worked extensively with AWS in a production environment, preferably for high volume / high availability services and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon).
You are rigorous with code quality and other engineering best practices (testability, maintainability), and are accustomed to using systems such as Jira, Confluence, GitLab, GitHub, etc.
Clean Code, Clean Architecture, Test Driven Development, Behaviour Driven Development and Continuous Integration/Deployment are the way you design, develop and release software.
You possess effective and proactive communication skills, and can collaborate with different profiles and roles
A proven experience with Domain Driven Design would be a plus
Why join us?
🚀 Key moment to join Aircall in term of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
