About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

Crunchyroll is growing fast, creating new opportunities and technical challenges as we bring the magic of anime to millions of fans around the world. The Reliability Engineering team sits at the heart of that mission, ensuring every Crunchyroll experience on devices is seamless, stable, and worthy of our passionate audience.

As part of this dynamic team, you’ll play a key role in shaping the quality of the Crunchyroll app across a landscape of devices. You’ll leverage cutting-edge automation, data analysis, and observability tools to deliver reliability at massive scale and push the limits of what’s possible in multi-platform testing. We’re looking for a creative, highly motivated engineer who thrives on complex challenges and is excited to help define the future of device reliability at Crunchyroll.

You will:

Tackle a uniquely complex device ecosystem. Crunchyroll reaches fans on a large range of TVs, consoles, and partner platforms—each with its own architecture and challenges. You'll design automation that delivers a consistently exceptional experience across this diverse landscape.
Engineer for scale and reliability. Build robust, intelligent automated test systems and tools that power fast, reliable releases for millions of users around the world.
Collaborate across disciplines. Partner with engineers, product teams, and external partners to integrate, validate, and optimize the Crunchyroll experience on every device.
Shape the future of quality. Influence technical direction and champion a culture of excellence in code health, test strategy, and automation—leading by example, not by process.
Empower the community. Share insights, tools, and frameworks that elevate the entire engineering ecosystem and help fans everywhere enjoy anime the way it's meant to be experienced.

In the role of Senior Software Engineer, Device Reliability, you will report to the Director of Partnerships Reliability Engineering. We are considering applicants for the location of San Francisco or Dallas.

About You

We get excited about candidates, like you, because...

You have a Bachelor's degree in Computer Science, Engineering, or a related field, or 8+ years of practical experience
You have experience building automated tests for web applications leveraging HTML5
You have experience with JavaScript, TypeScript, ReactJS
You have database skills, both relational and NoSQL
You are curious, creative, and have a continuous improvement mindset.
You have experience managing, and automating test cases, test harnesses, and expertise in using the latest technologies and tools will be essential
You have hands-on experience developing automation for consumer electronics or connected devices across varied hardware and operating systems
You have experience monitoring in-field device reliability
You have empathy for both our teams and external partners

About the Team

The Fan Experience Engineering team at Crunchyroll plays a pivotal role in enhancing and expanding our users' experiences. We collaborate extensively with a diverse network of device, payment, and gaming partners to broaden the reach of Crunchyroll's offerings. Our primary objective is to drive growth, open up new acquisition channels, and optimize both the scope and quality of our services. Situated at the crossroads of technology and business, we are dedicated to continually enabling experiences that delights our fans.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
Flexible time off policies allowing you to take the time you need to be your whole self.
Generous medical, dental, vision, STD, LTD, and life insurance
Health Saving Account HSA program
Health care and dependent care FSA
401(k) plan, with employer match
Employer paid commuter benefit
Support program for new parents
Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.

Pay Transparency - San Francisco, CA

$192,000—$225,000 USD

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
Kaizen. We have a growth mindset committed to constant forward progress.
Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

Senior Software Engineer, Device Reliability

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