Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Job Function Description:
As a Senior SDET in the Product Engineering team at Cyara, you will be responsible for creating testing tools, simulators, automating testing processes, conducting various types of tests, reporting and analysing defects, and ensuring adherence to quality practices. You will gather requirements from Product Management and turn them into working software that satisfies market needs. You will develop, revise, and maintain software artifacts and product engineering processes/methodologies to meet functional, scale, and performance criteria.
You will be responsible for:
Working with the Scrum Master, Product Owner, Tech Lead, and team members to define and expand the team’s quality practices.
Developing, debugging, and maintaining web automated test scripts and test cases using a number of testing tools and frameworks such as Cypress, Selenium, Axe and Jest.
Driving different types of testing activities, including contract testing, integration testing, functional testing, end-to-end testing, acceptance testing, performance testing, and smoke testing.
Reporting defects that are found during test runs and carrying out root cause analysis on defects to ensure fixes are happening in the right way whenever possible.
Representing your team at QA Chapter meetings.
Participating in team Agile ceremonies (planning, daily scrum, retrospectives, etc.)
Participating in technical discussions with developers within your team and across teams
Participating in exploratory manual testing as required.
Adhering to quality assurance best practices throughout the Software Development Lifecycle (SDLC).
Providing developer support to Cloud Operations concerning CI/CD, production system troubleshooting and timely issue resolution.
Let’s talk about your skills/expertise:
7+ years of experience in quality assurance development of large-scale web applications
Experience with .NET Technologies (.NET Core is a plus)
Experience with frontend development frameworks, preferably Angular
Experience with OOP, preferably C# and/or C++, and JavaScript
Knowledge and experience working with databases, preferably experience with Microsoft SQL Server or PostgreSQL
Be a switched-on self-starter with excellent communication skills
Experience using microservices architectures
Experience working with CI/CD pipelines and practice
Proven track record for contributing to positive change as an Agile team member.
A deep understanding and extensive work experience with several test automation tools for client testing, backend testing (including APIs), and end-to-end integration testing (e.g. Cypress.io, Selenium, Jest, Nunit, AppliTools, Mocha etc).
A proactive, quality-oriented self-learner, independent, and a great team player.
Excellent written and verbal communications.
Problem-solving and conflict-resolution ability with strong organizational skills.
A bachelor’s degree in a related discipline (Computer Science or related field is preferred), or equivalent relevant experience.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
