Senior Site Reliability Engineer / Senior DevOps Engineer (ConnectWise)

• Build systems and infrastructure for monitoring complex, large-scale distributed systems 
• Identify stability and performance issues, and collaborate with developers to triage critical issues in production systems 
• Represent the SRE organization in design reviews and operational readiness exercises for new and existing services 
• Devise ways to actively monitor system throughput, capacity, and reliability 
• Debug complex systems and evolve a running environment without causing downtime 
• Engage in service capacity planning and demand forecasting, as well as software performance analysis and system tuning 
• Drive standardization efforts across multiple disciplines and services in conjunction with embedded SREs throughout the organization 
• Monitor and troubleshoot Elasticsearch performance issues and outages 

• Fundamental knowledge of technologies across a broad range of disciplines, including virtualization, storage, networking, server, and security 
• Bachelor’s degree in computer science or equivalent work experience as a System Administrator with programming skills 
• Understanding of systems and application design, including the operational trade-offs of various designs 
• Experience with monitoring and logging solutions such as Prometheus, Grafana, and ELK stack 
• Proficiency in scripting languages such as Python 
• Experience with infrastructure-as-code tools, such as Terraform or CloudFormation 
• Strong understanding of Linux system administration and networking concepts 
• Demonstrable knowledge of Unix, TCP/IP, HTTP, web application security, and experience supporting multi-tier web application architectures 
• Experience in analyzing logs and troubleshooting large-scale, distributed systems 

WOULD BE A PLUS 

• Experience with instrumenting and monitoring production systems using tools such as ELK stack, Zabbix, Nagios, Statsd/Graphite, APM, etc 
• Experience with Amazon AWS Infrastructure (including EC2, S3, VPC, Security Groups, RDS) and related services is desirable 
• Practical knowledge  of Docker, Vagrant, and configuration management tools like Ansible, Chef, or Puppet 
• Experience with one or more general-purpose programming or scripting languages, including but not limited to Python, Bash, Perl, or Go 

PERSONAL PROFILE

• Excellent troubleshooting and problem-solving skills 
• Ability to work independently and collaboratively in a fast-paced environment 
• Strong communication and interpersonal skills 
• Excellent organizational, time management, and communication skills